ServiceNow Technical Lead

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow Technical Lead to join our team in Plano, Texas (US-TX), United States (US).

ServiceNow Technical Lead (ITSM & CMDB)

NTT DATA, is looking for a Senior ServiceNow Technical Consultant who is passionate about ServiceNow and wants to continue to learn and grow with the platform every day. As a Senior ServiceNow Technical Consultant you will have direct access to some of the most accomplished individuals within the ServiceNow ecosystem. You will have the opportunity to work on a wide variety of implementations, integrations, and upgrades with clients of various sizes, including some of the top Enterprise companies in the world. Our commitment to learning and development give the Senior ServiceNow Technical Consultant a unique opportunity for growth with individualized roadmaps and training to help elevate you to the future you want.

Why we think this position is great:
Senior ServiceNow Technical Consultants work on dynamic teams to deliver the most challenging and complex solutions on the ServiceNow platform. Looking for someone who will build trust through responsiveness, preparedness, punctuality, and accountability on all aspects of a project. You will attend and contribute to discussions within workshops, meetings, and conduct calls with customers independently. This role performs system administration support clients, including but not limited to: form configuration, simple scripting, Service Catalog configuration, and Custom Homepages, Dashboards, etc. Have a love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.

Primary Responsibilities:
• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform
• Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences
• Collaborate effectively with virtual team members to achieve project goals and produce a variety of high-quality deliverables
• Contribute on multiple Agile engagements, utilizing the NTT methodology and tools to enhance project efficiency

Basic Qualifications:
• 10+ years of hands on ServiceNow experience
• 10+ years ITSM experience
• 5+ years of CMDB experience

Preferred Qualifications:
• ServiceNow Certified System Administrator Certification
• ServiceNow Certified Implementation Specialist Certification in additional practice areas such as ITBM or SPM, WSD, HSRD, CSM, ITAM, ITOM, Service Portal (UX Deign), etc.

 

MInimum / Required Qualification :

• 10+ years of hands on ServiceNow experience
• 10+ years ITSM experience
• 5+ years of CMDB experience

 

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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