Intermediate Account Manager - Inside Sales

AO Swag is the leading supplier of online store solutions for corporations, colleges, and the Greek market. By utilizing the on-demand production method, we continuously push the status quo in the custom apparel and promotional item industry.

As we continue to grow our business, we have an ever-increasing need to hire talented people. If you're a hard-working individual with a positive attitude, then this could be a great opportunity for you!

We are looking for a results-driven Account Manager to join AO Swag.

A Client Manager is responsible for the growth and maintenance of a portfolio of accounts assigned based on potential overall revenue. This role provides the strategic vision for growth for each company's account and creates and implements goals and objectives to drive sales, margin, and overall profitability. The Client Manager is also responsible for providing outstanding client service to a diverse customer base and ensuring strong relationships by managing the day-to-day client communications, issue resolution, policy communication, and serving as the central point of contact for all levels of each account.

This role requires strong relationship management, project management, and problem-solving skills, as well as the ability to communicate and collaborate both internally with other departments and externally, as necessary, to problem-solve and develop process efficiencies to drive sales.

Required Skills:

• A degree is preferred, or work equivalent in lieu of a degree
• Strong customer service and customer outreach skills
• Advanced relationship-building skills, and a demonstrated ability to influence others
• Strong communication and presentation skills
• Strong organizational and problem-solving skills
• Demonstrated time management abilities and attention to detail
• Strong analytical skills and solid financial acumen
• Proficiency in MS Office Intermediate

Responsibilities

• Conduct meetings with company contacts, including daily and business contacts, to review new programs/products/services, account KPIs, operational improvements, best practices, and policy and procedural changes. (May infrequently entertain company representatives.)
• Manage the product assortment. Requires the successful management of the company's business cycle with each account. This involves providing researched information and communicating the information to the individual clients as well as assisting with merchandise acquisition when needed.
• Develop short and long-term strategies to grow revenue and profitability of accounts, and provide input on budget estimates for accounts for the year.
• Conduct ongoing review and analysis of sales and profit for a portfolio of accounts in an effort to achieve financial goals. Develop and implement services, programs, and products for accounts based on analysis and communicate recommendations internally and to the school, which result in benefits for both company and the account.
• Manage custom orders and customer questions on their account. Obtain quotes for custom orders, and place custom orders.
• Direct responsibility for ensuring the successful launch of each online store website, including content, promotions, marketing, and website accuracy.
• Manage the merchandise operations, including the rollout and execution of the General Merchandise program. Partner with Marketing to develop and execute promotions, special events, and advertising copy for accounts based on account knowledge.
• Develop and continually expand the knowledge base related to service, regulatory requirements, programs, technologies, financial skills, and marketing strategies to meet company goals.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Microsoft Excel: 5 years (Required)
• Customer service: 4 years (Required)

Work Location: In person