Admin/CSR

1Resource Group has a great opportunity with a growing company. We are looking for a Admin/Customer Service Repo in Baytown, Texas.

Job Title: Administrative Assistant / Customer Service Representative (Admin/CSR)

Job Summary

The Admin/CSR is responsible for providing administrative support while delivering excellent customer service. This role serves as a key point of contact between customers, internal teams, and management, ensuring smooth daily operations and high customer satisfaction.

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ESSENTIAL DUTIES & RESPONSIBILITIES

• Administer compliance certifications (ISO, IATF) and participate in internal audits.

• Certify and perform as an internal ISO auditor, ensuring compliance with quality management standards.

• Oversee QMS (Document Control/Auditor) and Safety Management as content and systems lead, ensuring compliance and accurate documentation.

• Support finance, procurement, operations, logistics, and quality by coordinating administrative and clerical functions.

• Manage the safety program, maintaining training records, audits, incident reports, and compliance tracking.

• Track, analyze, and report key performance indicators (KPIs) for QMS and Safety.

• Develop, maintain, and ensure compliance of document management systems.

• Perform data entry, compile reports, and assist with presentations.

• Maintain and organize documents in the document management systems and Teams sites.

• Support planning and coordination of site processes, programs, and projects.

• Facilitate internal and external communications, including organizational announcements.

• Assist with new hire onboarding and workspace setup.

• Oversee administrative tasks, including records management, supply ordering, and invoice processing.

• Provide backup support for other site functions as needed.

• Maintain records in alignment with Colloids ISO requirements and Good Documentation Practices (GDP).

• Perform additional duties as assigned by the site manager to support business objectives.

 OTHER RESPONSIBILITIES

• Serves as the first contact for inquiries and oversees all aspects of the front desk.

• Maintain complete and open lines of communication with other personnel, functional groups, or departments to facilitate operations and interaction in the organization.

• Keep site leadership team informed of status and progress, by ensuring that regular and periodical communication takes place.

• Maintain professional conduct, attendance, and high ethical standards in the workplace, complying with company’s policies and procedures.

• Fulfill mandatory training requirements applicable for department and job duties as appropriate.

• Documentation is accurate and concise.

PAY $18-25 DOE

Requirements

Qualifications

• High school diploma or equivalent

• 1–3 years of experience in customer service and/or administrative roles 

• Strong communication and interpersonal skills 

• Proficiency in Microsoft Office (Word, Excel, Outlook) 

• Experience with CRM or ERP systems is a plus 

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Skills & Competencies

• Excellent organizational and multitasking abilities 

• Attention to detail and accuracy 

• Problem-solving and conflict resolution skills 

• Ability to work independently and as part of a team 

• Professional and positive attitude 

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Work Environment

• Office setting with regular interaction with customers and staff 

• May require extended computer use and multitasking 

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Preferred 

• Experience in manufacturing, chemical, or industrial environments 

• Familiarity with order processing, logistics, or supply chain