Construction Call Center Lead

Construction Call Center Lead

Elwood Staffing is looking to hire a Construction Call Center Lead in Longview, TX! Monday-Friday 7am-3:30pm $45-60K DOE

Company Profile

This client is a construction company in Longview TX!

What's in it for you?

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:

• Medical/Vision/Dental/Rx plans
• Holiday Pay
• Teladoc (online care)
• Referral Bonus Incentive
• Weekly Pay
• 401k
• And More!

Construction Call Center Lead Details:

• Temp-to-Hire position
• $21.63 / hour
• Full Time work available
• First Shift ( Monday through Friday from 07:00am to 03:30pm )

• Serve as the first point of contact, providing friendly, professional customer support
• Respond to inquiries and recommend home improvement solutions
• Schedule and confirm appointments in the CRM within 24 hours
• Align appointments with sales team availability and confirm decision-makers
• Track and follow up on completed sales appointments
• Resolve customer concerns and provide effective solutions
• Maintain accurate records of interactions and transactions in CRM
• Collaborate with sales and installation teams for a seamless experience
• Communicate updates and customer needs across departments
• Collect customer feedback to support continuous improvement \
• Assist with home shows and community events (some weekends required)
• Perform additional duties as assigned by management

Construction Call Center Lead Qualifications:

• Previous experience in a customer-facing role required (home improvement industry experience preferred)
• Strong understanding of scheduling best practices and urgency in setting appointments
• Excellent verbal and written communication skills
• Strong analytical and critical thinking skills
• Demonstrated empathy, patience, and professionalism
• Ability to manage multiple tasks while maintaining attention to detail
• Strong team player with a willingness to support others
• Proficiency with CRM systems, databases, and general computer applications

• Applicant may be subject to a background check
• Pre-employment drug screen is required as a condition of employment

*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.

How to Apply:

Visit, email, call, or text us today! Walk-ins are welcome! Feel free to apply online at !

Longview, TX

414 W. Loop 281 Ste. 4

Longview, TX 75604

(903) 759-6681

[email protected]