Customer Service

Job Description

Remote Customer Service / Member Support Representative

Position Overview

As a Remote Customer Service / Member Support Representative for Anytime Fitness, you will be the first point of contact for members and prospective members calling, emailing or messaging us online. You’ll handle membership questions, billing or scheduling concerns, support new member sign-ups, and provide any help members need — all from a home office.

Key Responsibilities

Respond to inbound phone calls, emails and online inquiries from members or prospective members promptly and professionally.

Provide information about memberships, promotions, club services, billing, scheduling and gym policies.

Assist with processing digital membership applications, renewals, cancellations, and account updates. Recruit.net+1

Maintain and update member records and databases in CRM or club-management software.

Escalate member concerns or complaints to management when needed; ensure follow-through until resolution.

Support overall member satisfaction and retention by providing friendly, helpful, and professional service.

Requirements

Legally authorized to work in the United States (remote-only USA applicants).

High school diploma or equivalent (some postings prefer associate degree or relevant coursework). Recruit.net+1

1–2 years of experience in customer service, front-desk, reception, or administrative support — remote experience helpful. Recruit.net+1

Excellent verbal and written communication skills; professional and empathetic manner. Recruit.net+1

Good organizational skills, ability to multitask and manage time independently. Recruit.net+1

Comfortable with computers, CRM tools / scheduling software / database systems / Microsoft Office or Google Workspace.

Reliable high-speed internet connection and a quiet, dedicated workspace to work remotely. Recruit.net

Self-motivated, able to work independently, manage tasks remotely, and maintain professionalism. Recruit.net+1

Compensation & Benefits (typical / estimated)

Hourly pay around USD $18–$19/hour (based on self-reported data for Customer Service roles at Anytime Fitness). Indeed+1

Potential benefits (depending on full-time status): health/dental/vision insurance, gym membership (or membership discounts) at Anytime Fitness, 401(k) with employer match, paid holidays/time off — for full-time or qualifying roles. Anytime Fitness Omega+2Anytime Fitness+2

Opportunity for growth into higher-level customer success or administrative/operations roles. Careers Page+1

Work Conditions

Fully remote: you will work from your home office. Must have stable internet and quiet workspace.

Typical business-hours schedule, possibly with some flexibility depending on club locations or time zones.

Communication with colleagues and management via phone, video calls, email, and internal messaging systems