Customer Support Representative

Eaton’s ES AMER ARS PDCAD division is currently seeking a Customer Support Representative. This is an onsite position based at our Houston, TX service facility. In this role, you will be the primary point of contact at the service center for all external and internal customers and field sales. You will establish and maintain customer relations in terms of technical support, operational updates, order entry, and processing.

The expected annual salary range for this role is $67500.0 - $99000.0 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

• Provide customers with production selection, troubleshooting, technical input and application support
• Coordinate and negotiate with stakeholders to quote prices for projects on all MCC product orders, and other miscellaneous products within established price structures / ranges, lead times and exceptions for quotations for all orders for these products
• Coordinate operation schedule for the respective product order building / processing within production capacity, engaging with the satellite staff daily to ensure organizational goals are realized. Communicate updates to field sales and customers
• Process incoming orders, generate purchase orders as needed, and prepare manufacturing instructions for production floor
• Perform product engineering configuration changes based on customer application based on available material and lead time demands
• Exercise discretion and independent decision making to reschedule or reassign orders, select effective supply vendors, and coordinate inbound shipments including expedite orders and advanced purchase items
• Support all respective information systems / programs to maintain streamlined operations
• Proactively seek ways to improve overall facility performance to promote an environment of continuous improvement and teamwork
• Other duties as assigned
  
  

Qualifications:

Basic (required) Qualifications:

• Associate's degree from an accredited institution and two (2) years of experience interfacing with customers in a manufacturing environment or similar
• Knowledge of MS Office Suite (Office, Excel, PowerPoint, Outlook)
• No relocation benefit is offered for this position. Only candidates that reside within a 50-mile radius of the Houston, Texas facility will be considered. Active-duty Military are exempt from this geographical limitation.
• Must be legally authorized to work in the United States without company sponsorship now or in the future

Preferred Qualifications:

• Bachelor’s degree in business, supply chain, or similar technical field from an accredited institution
• Three years of experience in a manufacturing environment working in any of the following capacities: Customer Service, Supply Chain, Sales, or Production/Operations
• Previous experience participating in pricing strategies/negotiation activities
• Working knowledge of power distribution, electrical diagrams (schematics), and manufacturing drawings

Skills:

• Ability to manage multiple projects/activities; results driven and detail oriented
• Excellent communication and interpersonal skills
• Process oriented and ability contribute to continuous improvement
• Ability to deal with ambiguity and make effective decisions
• Customer oriented
• Occasional overtime and/or Saturday hours may be required (any OT is compensated)

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.