Head of Customer Success, Americas

Job Description

Join the team redefining how the world experiences design

Hello, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time-consuming, and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship office is in Sydney, Australia, but we've made our way from down under to our hubs in Austin and San Francisco, which is now home to our US operations. We offer flexibility in how and where you work. We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

As our Head of Customer Success, Americas, you will lead our growing team supporting Canva’s enterprise customers across the region. You’ll be responsible for building and scaling a high-performing Customer Success organization that delivers consistent, measurable value to Canva’s most important accounts. Your team supports a broad portfolio of customers across industries and use cases, and plays a critical role in driving adoption, impact, and long-term customer growth.

This is a senior leadership role that requires both strategic thinking and hands-on execution. You’ll partner closely with Sales, Product, and Support to ensure our customers achieve real outcomes with Canva—and that our internal teams are set up to deliver them consistently.

At the moment, the role is focused on

• Define and execute the Customer Success strategy for the Americas, aligned with Canva’s global goals.

• Lead and coach a CSM team focused on our most strategic customers.

• Build and scale foundational CS practices, including value realization, success planning, and executive engagement.

• Enhance customer adoption and impact, with a focus on long-term value and retention.

• Operate within real constraints—balancing customer expectations with the realities of scale, resourcing, and complexity.

• Partner closely with Sales leadership to ensure tight alignment on shared customer outcomes.

• Champion the voice of the customer across Canva, influencing product direction and internal priorities.

• Hire, develop, and retain top CS talent, fostering a culture of excellence, ownership, and collaboration.

Who we are looking for

A hands-on, strategic leader who knows what great Customer Success looks like and isn’t afraid to build it from the ground up. You thrive in ambiguity, move fast, and bring structure without overcomplicating. You're deeply motivated by helping customers realize value, and you know how to empower a team to deliver it consistently. If you’ve been the person who not only sets the vision but rolls up your sleeves to make it real, this is your chance to do that at scale with massive customer impact and a global brand behind you.

• A wealth of experience with high-growth B2B saas companies, especially across enterprise, strategic, and public sector customers.

• Deep regional (Americas) market expertise.

• An excellent track record of driving significant growth in your book of business at scale.

• A strong people leader who knows how to develop high-performing, purpose-driven teams.

• A customer-first mindset and know how to drive value at both strategic and operational levels.

• An excellent executive presence and cross-functional influence, especially with Sales, Product, and senior leadership.

About the team

At Canva, our mission is to empower the world to design, and our Go-to-Market (GTM) team brings that mission to life for some of the world’s most recognized brands. We combine creativity, strategy, and product expertise to show how Canva can unlock real value at scale. Whether it’s helping customers tell powerful stories, streamline workflows, or scale content across their organization, our focus is on building partnerships that last.

Additional Information

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity, and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too
• Health benefits plan to support you and your well-being
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge, and support you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills, and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva, so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.

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