Bilingual Medical Receptionist/Customer Service Specialist
The Customer Service Specialist is the first point of contact for patients and other patrons arriving at the medical centers. This position assists with patient check-in, check-out, answering phones and entails the following duties & responsibilities: Key Duties & Responsibilities:
- Deliver excellent patient service.
- Answer telephone promptly and direct calls accordingly.
- Ability to retrieve phone messages and transfer calls as necessary.
- Verify patient insurance.
- Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
- Ability to prioritize the centers business needs and flexibility to assist other areas as needed.
- Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information.
- Greet patients and visitors in a courteous/professional manner.
- Notify appropriate personnel of visitor arrival and directs visitor to correct area.
- Perform clerical functions.
- Maintain/update directory of all employees in the center.
- Notify the transportation dispatcher when patients are ready for pick up.
- Maintain professional conduct and appearance at all times.
- Ensure waiting and reception areas are kept clean and tidy.
- Flexibility to commute to other centers if needed.
- Other duties as assigned
- Exceptional customer service and phone etiquette
- Ability to use computers to enter information
- Excellent written and verbal communication skills
- Attention to detail
- Ability to connect with patients and make them feel comfortable
- Patience and presence of mind
- eCW experience Required
- High school diploma or equivalent, and a minimum of one year work experience in a medical front desk or receptionist capacity.
- Bilingual (English/Spanish) is required.
- Prolonged periods of sitting at a desk and working on a computer
- May require prolonged period of standing, walking and bending
- Ability to move/lift up to 20 pounds at times
- Health Insurance
- Dental insurance
- Vision Insurance
- Life Insurance
- 401(k)
- Employee assistance program
- Flexible spending account
- Paid time off
- Paid holidays
- 8-hour day shift
- Monday to Friday
- In-person
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