(Bilingual) Patient Access Specialist - Call Center Rep

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy., Suite 1300, Houston, TX 77019 (Hybrid)

(Bilingual) Patient Access Specialist - Call Center Rep (Job Overview)

Schedule: Monday-Friday (7AM-5PM) | Rotating Schedule

At Legacy Community Health, we're not just a team; we're a family dedicated to reshaping the future of healthcare. We invite you to become a vital part of this mission, where your passion and creativity will make a meaningful impact on our community.

• Be the essential conduit for our patients, facilitating seamless communication for critical healthcare services.
• Work in an environment that values collaboration, growth, and personal fulfillment.
• Expand your skillset in a progressive healthcare ecosystem that emphasizes innovation and patient-centered care.
• Join us in making healthcare more accessible and transformative for our community.

Key Responsibilities

• Expertly manage both inbound and outbound calls in a dynamic call-center environment.
• Schedule patient appointments with precision, adhering to protocols while introducing creative solutions to challenges.
• Maintain a positive attitude and dedication to exceptional service, ensuring reliable patient experiences.
• Identify and communicate urgent symptoms to clinical staff, enhancing patient care.
• Engage in meticulous data entry, ensuring accurate patient demographics and payer information.
• Utilize problem-solving skills to address complex inquiries and enhance processes.
• Navigate a structured environment confidently, upholding punctuality and attendance.
• Interpret verbal cues and apply interpersonal skills to de-escalate situations.
• Efficiently handle multiple tasks by prioritizing duties and maximizing service impact.

Minimum Qualifications

• High School Diploma or equivalent required.
• Comfortable operating in a technology-driven call center, using computers and phone systems simultaneously.
• Strong understanding of basic healthcare industry terminology, including primary care, providers, benefits, and HIPAA compliance.
• Proven excellence in customer service, with outstanding listening skills and phone etiquette.
• Effective communication skills, mastering language, grammar, and style in both verbal and written formats.
• Capacity for innovation in addressing patient needs and optimizing service protocols.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.