Auto Claims Manager

: ABOUT ALLCAT CLAIMS SERVICE Allcat Claims Service is an energetic company that places a high emphasis on learning and personal development by supporting and challenging its people to reach their full potential. As a result, Allcat Claims Service places a premium on customer service, quality, and rapid integration of emerging technology. Most importantly, we pride ourselves on handling claims both professionally and ethically. Our commitment to “Raising the Bar” has allowed us to grow our client and adjuster relationships over the years into something special. The experience of our team and their work ethic is unparalleled in the claims industry. DESCRIPTION: This position is located in our San Antonio office and leads a team of auto claims service professionals to deliver outstanding customer service and business results. JOB RESPONSIBILITIES:

• Leads their team to achieve goals and objectives by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Manage employee work schedules including assignments, training, vacations and paid time off, overtime and ensuring coverage for absenteeism.
• Contributes to the creation of strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending process improvements.
• Appropriately communicates information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
• Develops critical skillsets of their team as well as assisting their team with career development goals.
• Handles escalations, DOI complaints and claims with attorney representation.
• Contributes to business goals, performance metrics, and effectively uses tools & technology.
• Supports workload surges and/or catastrophe operations as needed to include working significant overtime during designated catastrophe events.
• Partners with internal resources to facilitate claims resolution.

MINIMUM REQUIREMENTS:

• Bachelor's degree or equivalent work experience.
• 5 years of auto claims experience
• Strong analytical and problem-solving skills.
• Strong customer service skills.
• Demonstrated knowledge of Microsoft Office products.
• Must be a team-oriented individual to work with clients, other team members, and internal partners.
• Availability to work after hours and on the weekend as needed.
• Excellent verbal and written communication skills.
• Current TX adjuster license or ability to obtain TX adjuster license (paid by Allcat).
• Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization.
• Ability to learn new technologies.

PREFERRED REQUIREMENTS:

• Prior experience leading claims professionals.
• 5+ years auto claims experience to include auto inspections/estimating and resolving.
• Working knowledge of Total Loss valuation software.
• 2-3 years auto claims management experience.
• Bachelors degree
• 1 year of Facilitation/Training experience
• Prior customer service experience.

BENEFITS: Eligibility to participate in Comprehensive Benefits Package: Medical, Dental and Vision, Paid Time Off and Paid Holidays, in accordance with Company policy Salary: $66k-99k