Administrative Contract Billing Specialist

: DEX Job Title Administrative Contract Billing Specialist Job G rade Department Admin Sub-Department Billing Job Key Effective Date June 2024 JOB SUMMARY Responsible for the setup of all contracts immediately following order invoicing. Also responsible for timely and accurate contract renewals and responding to customer questions. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain integrity and accuracy of all recurring contract records.
• Timely and accurate contract renewals.
• Continuous review of contract renewal report, to insure no processing of delinquent/inaccurate meters. Accounts cannot be suspended/expired for more than 15 days.
• Responsible to respond to all contract group emails and voicemails on a timely basis.
• Post Contract changes, credits/debits.
• Process Machine Relocations and Incoming ITT requests
• Provide information for cancellations, termination fees, etc.
• Escalation issues as appropriate.
• Other tasks as assigned
• Adheres to all safety precautions and follow all safety requirements to properly complete job tasks
• Performs other job-related duties as assigned

MANAGEMENT AND SUPERVISORY RESPONSIBILITY

• Typically reports to: Area Admin Manager
• Job is not directly responsible for managing other employees (e.g. hiring/termination and/pay decisions, performance management)

JOB QUALIFICATIONS / SKILLS REQUIREMENTS

• Basic math skills
• Ability to communicate clearly and effectively with all levels of employees within the organization, customers and vendors, both written and verbal
• Attention to detail, data entry accuracy, ability to multitask and excellent organizational skills
• Organizational skills with ability to stay focused on deadlines
• Able to work independently and as a productive team member.
• Experience with E-Automate a plus
• Ability to use Microsoft Office Suite including Outlook, Word and Excel

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent
• At least one year of data entry, order entry, or related office experience required.
• Customer service experience preferred.

WORKING CONDITIONS

• Regular business hours. Some additional hours may be required during peak periods.
• Travel requirements: 0%
• Climate controlled office environment during normal business hours.

PHYSICAL REQUIREMENTS Sitting Up to 8 hour(s) a day Lifting Up to 0 hour(s) a day, #0 pounds Walking Up to 1 hour(s) a day Pushing/ Pulling Up to 0 hour(s) a day Standing Up to 1 hour(s) a day Climbing Up to 0 hour(s) a day Bending/ Squatting/Stooping Up to 0 hour(s) a day Stairs Up to 0 hour(s) a day Reaching Up to 0 hour(s) a day Ladder Up to 0 hour(s) a day Balancing Up to 0 hour(s) a day Step stool Up to 0 hour(s) a day Twisting Up to 0 hour(s) a day Excessive heat exposure Up to 0 hour(s) a day Crawling Up to 0 hour(s) a day Excessive cold exposure Up to 0 hour(s) a day Hands in water Up to 0 hour(s) a day Dust exposure Up to 0 hour(s) a day Kneeling Up to 0 hour(s) a day Loud noise exposure Up to 0 hour(s) a day Data Entry/Typing Up to 8 hour(s) a day Humidity exposure Up to 0 hour(s) a day Unusual hearting or vison demands: None Specified ^Other physical demands or notes : Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position.

DISCLAIMER

The preceding has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.

This does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.

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