ServiceNow Software Engineer

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

The reputation of Southern Glazer’s is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer’s has been recognized by Newsweek as one of America’s Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Overview

We are seeking a highly motivated Software Engineer-ServiceNow to join our team. The ideal candidate will be responsible for developing and implementing solutions within the ServiceNow platform, ensuring seamless integration and optimal performance. The candidate must possess a Certified Application Developer (CAD) certification from ServiceNow.

Primary Responsibilities

• Serve in a team leader capacity with large-scale Application Development projects / programs
• Drive technical validity of solution.
• Coordinate issues resolution activities with varied stakeholders
• Drive the development of business and technical process documentation and training materials
• Review entire problem logs, identify recurring problems, and complete steps for long-term resolution
• Provide coaching and development to more junior Application Developers
• Coordinate the work of 3rd party development teams
• Participate in Agile teams
• Develop and implement solutions within the ServiceNow platform, including custom applications, workflows, and integrations.
• Writing clean, efficient, and maintainable code using ServiceNow scripting languages.
• Troubleshoot technical issues and resolve production problems related to the ServiceNow platform.
• Manage multiple development projects at one time while being organized and taking detailed notes.
• Stay updated on the latest ServiceNow features and functionalities, proposing enhancements and upgrades.
• Foster a collaborative team environment, promoting knowledge sharing and continuous improvement.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field or combination of work experience and education
• Two (2)+ years of experience developing on the ServiceNow platform (e.g., ITSM, HR, AppEngine, ITOM, IRM, SecOps, etc.) with in-depth knowledge of platform capabilities, scripting languages, and architecture.
• Certified Application Developer (CAD) certification from ServiceNow.
• Experience developing and supporting production applications including limited experience coordinating and leading development teams/projects
• Experience working in large complex technology projects including those with offshore teams
• Strong team player with ability to work with multiple stakeholders across a variety of functions as well as able to work independently
• Excellence in communicating and presenting complex information to technical and nontechnical stakeholders
• Strong analytical, mathematic, and problem-solving skills
• Ability to develop and manage an action plan including strong attention to detail
• Ability to demonstrate the Agile delivery values of Openness, Commitment, Respect, Courage, and Focus
• Other job duties as assigned

Preferred Skills:
Additional ServiceNow certifications are a plus.

Physical Demands

• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.