Scheduler - Remote
- Schedule daily and emergent cases, confirming next-day cases through check-in calls.
- Build and maintain relationships with surgeon and hospital schedulers, adapting scheduling routines to their needs.
- Resolve client issues promptly, documenting all interactions.
- Enter booking data into Zinniax (IOM scheduling software) from various communication methods.
- Accurately input and upload patient demographics and insurance information into Zinniax.
- Obtain and verify missing patient details, insurance information, History and Physicals (H&Ps) via phone, email, or fax.
- Learn and use multiple EMR systems to retrieve necessary documents.
- Follow scheduling Standard Operating Procedures (SOPs) and guidelines.
- Ensure data accuracy in Zinniax and maintain updated records on booking policies and preferences.
- Communicate detailed schedules to regional teams daily.
- Assess and manage current and future scheduling needs.
- Triage urgent scheduling matters (e.g., add-ons, cancellations) and escalate as needed.
- Collaborate with other departments to gather information for authorization, billing, or claim processing.
- Perform occasional administrative tasks as assigned by the supervisor.
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