Customer Support Manager

Company Description

About Us

Beloform Craft is a forward-thinking company dedicated to delivering refined solutions, exceptional client partnerships, and seamless operational excellence. We prioritize innovation, communication, and a commitment to quality in every project we oversee. As we continue to grow, we are seeking a professional who can strengthen client relationships, support our internal teams, and contribute to our long-term success.

Job Description

Job Description

We are seeking a detail-oriented and proactive Customer Support Manager to oversee daily support activities and ensure high-quality service delivery. This role requires strong leadership skills, exceptional communication, and the ability to optimize customer support processes. You will guide a team of support representatives, develop best-practice procedures, and maintain a customer-centric approach across all interactions.

Responsibilities

• Lead and oversee the customer support team to achieve service excellence.

• Develop and implement support strategies, workflows, and quality standards.

• Monitor performance metrics and provide actionable feedback for improvement.

• Handle escalated customer inquiries with professionalism and efficiency.

• Collaborate with cross-functional teams to enhance the overall customer journey.

• Identify opportunities to improve processes, tools, and customer satisfaction.

• Ensure all support activities align with company goals and service commitments.

Qualifications

Qualifications

• Strong leadership and team-management abilities.

• Excellent verbal and written communication skills.

• Ability to resolve issues with a solution-focused, customer-centric mindset.

• Strong organizational and analytical skills.

• Ability to manage multiple priorities in a fast-paced environment.

• High attention to detail and commitment to service quality.

Additional Information

Benefits

• Competitive salary: $52,000–$56,000 per year.

• Professional growth and development opportunities.

• Supportive and collaborative work environment.

• Opportunity to contribute to a dynamic and expanding organization.

• Full-time position with long-term stability.