Adjuster (Call Center)

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At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Job Type

Full Time and Part Time Opportunities

• Location: San Juan, PR
• Full Time Work Schedule: Monday to Friday from 9:00am to 6:00pm (weekends availability if necessary)
• Part Time Work Schedule: Monday, Tuesday, Thursday and Friday from 9:00am to 2:00pm (Saturdays 8:00am to 1:00pm)

General Description

Locates and notifies customers, by telephone, with delinquent accounts and attempts to secure payment.

Essential Duties and Responsibilities

Contact customers by phone to encourage and secure payment of delinquent accounts.

Dialogue with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer.

Provides orientation to customer concerning payment alternatives, debt restructuring and obtains payment promise.

Follows-up on payment promises.

Receives payments and posts amount paid to customer account.

Records information about financial status of customer, update demographic information, and status of collection efforts.

Traces customer to new address by inquiring at post office and other locations.

Education

24 Bachelor's degree credits approved

Experience

At least one year of related experience in collections or customer service.

Other Qualificatios

• Ability to identify the client's problems and necessities to offer different alternatives and solutions.
• Excellent interpersonal skills and can work in groups.
• Ability to manage difficult situations with clients.
• Communication skills in both spoken and written English and Spanish.
• Ability to establish priorities and work with multiple tasks at the same time.
• Ability to work under pressure and meet deadlines.
• Flexibility to work extended hours, holidays and travel.
• Customer service skills.
• Knowledge of rules and regulations applicable to the collection of money.
• Ability to influence others, reach agreements and handle difficult situations with clients.

Competencies

Accountability Analytical Discipline Collaboration & Teamwork Change Agent Customer Centric Self Development Business Excellence Character

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us [email protected]. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico's leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you are a California resident, please click here to learn more about your privacy rights.

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Popular is an Equal Opportunity Employer

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