Quality Performance Manager Senior

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Ideal candidates will possess leadership experience in Workers' Compensation, with preferred jurisdictional knowledge and expertise in California (CA), Oregon (OR), or New York (NY) (Northeast region).

We are seeking a strategic and results-driven quality leader committed to developing best-in-class claims operations and enhancing outcomes at every stage of the process.

• Open to all other jurisdictions.
• Remote 100%.
• Lead a high-performing team of Quality Performance Leads, fostering collaboration, innovation, and accountability to achieve organizational goals and drive success.

• Dedicated to offering exclusive customer care services to meet needs of client base, specializing in worker's compensation claims.

• E ngineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations.

• D evelopment of processes and procedures to ensure compliance with client, broker, and carrier expectations.

• O versight of resources and direct reports, development of trend analysis, producing/delivering training, and conducting both internal and external audits.

• Additional duties may include preparation of executive reports, monthly oversight reports, and review and development of processes of branch handling to improve claim outcomes.

Required: Bachelor's degree; 9 years relevant claims handling experience in addition to proficiency in MS Office applications, and related claims and business software.

Ideal candidates for this position will have: • Claims Background: 7-10 years experience working with Worker's Compensation claims

• Previous auditing experience

• Strong process management and leadership skills

• Ability to professionally interact with all levels of claims management

R equired Qualifications : • High School Diploma. • Minimum of 7 years related Worker's Compensation claims experience. • Knowledge of accepted industry standards and practices. • Computer experience with related claims and business software.

D esired : • Bachelor's Degree

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We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.