Field Service Manager

JOB DESCRIPTION

PRIMARY RESPONSIBILITIES

• Lead and manage offshore crane service operations, including direct oversight of offshore technicians and a Field Service Supervisor.

• Establish departmental goals, KPIs, and performance standards aligned with business objectives, including revenue, margin, utilization, safety, and customer satisfaction.

• Develop, manage, and maintain accountability for an annual service budget, including forecasting, cost control, labor efficiency, and capital expenditures.

• Provide leadership, coaching, and development of service personnel including workforce planning, competency development, performance evaluations, succession planning, and hiring decisions.

• Ensure safe offshore operations in compliance with NOV policies, customer standards, and regulatory requirements; promote a zero-incident safety culture.

• Drive continuous improvement in service execution, technician productivity, and operational efficiency.

• Maintain oversight of service backlog, revenue capture, billing accuracy, work in progress, and accounts receivable.

• Support commercial growth through customer engagement, proposal input, scope development, and identification of aftermarket opportunities.

• Coordinate with engineering and manufacturing to resolve complex equipment issues and improve product reliability.

• Ensure high levels of customer satisfaction through proactive communication and issue resolution.

• Perform other work-related tasks as assigned.

• Comply with all NOV Company and HSE policies and procedures.

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

• Manage and coordinate activities of Service Coordinators and Field Service Supervisor, including offshore rotation planning and on-call scheduling.

• Oversee technician mobilization logistics including travel, certifications, offshore readiness, and compliance documentation.

• Ensure balanced workload distribution and optimal technician utilization.

• Attend and contribute to Management Review meetings and operational performance reviews.

• Monitor and meet key performance indicators including revenue, margin, safety performance, utilization rate, and service response time.

• Manage accounts receivable, work in progress (WIP), backlog reporting, and monthly financial review processes.

EDUCATION & EXPERIENCE QUALIFICATIONS

• Must possess a high school diploma, GED, or equivalent combination of education and experience.
• Microsoft Office knowledge required.
• Minimum 1 year field experience as a Field Service Technician in the oil and gas industry required.
• Strong knowledge of offshore safety standards and regulatory requirements.
• Minimum 3 - 5 years personnel management experience required.

JOB REQUIREMENTS

• Overtime may be required.
• Strong leadership, communication, and problem-solving skills.
• Ability to respond to emergency service situations outside normal business hours.
• Must be able to travel both domestic and international

COMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.
• FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
• All regular full-time employees receive up to 11 paid holidays per year.