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Enterprise Platform Architect

Electronic Arts
Austin, TX
Enterprise Platform Architect Location Austin, TX : Position Title: Enterprise Platform Architect Description/Background What does the EA IT Employee Experience Engineering Team do? Electronic Arts is a global leader in digital interactive entertainment. The Company's game franchises are offered as both packaged goods products and online services delivered through Internet-connected consoles, personal computers, mobile phones and tablets. EA has more than 300 million registered players and operates in 75 countries. Our team, the Employee Experience group is a new central technology team that is responsible for designing, developing and maintaining application and data services as well as enterprise mobile applications that support all employees throughout EA. Our goal is to produce high quality service and mobile solutions that help each and every EA employee do their job and contribute to the goal of EA making the world's greatest games. What will you be doing? We're hiring an Enterprise Platform Architect in Employee Experience. This person will join an elite, global team of product managers and development teams who focus on delivering technology solutions to EA employees. Their mission is to improve the employee experience by understanding the way EA employees work, so that they can give them the best technical solutions possible. As an Enterprise Platform Architect at Electronic Arts' Employee Experience team, you will be at the forefront of designing and implementing solutions within ServiceNow that elevates the employee experience across the company. Your role will involve strategic planning, system architecture design, and the integration of ServiceNow with other enterprise systems. You will collaborate closely with engineers, QA, dev-ops, and architecture teams to create seamless, scalable, and efficient processes that support Electronic Arts' dynamic and innovative culture. Key Responsibilities:
  • Strategic Planning and Implementation: Lead the development of the ServiceNow strategy,
    • ensuring it aligns with the overall business objectives and Employee Experience goals. Plan and implement new ServiceNow modules and features to enhance employee productivity and satisfaction.
    • 6+ years Architecture Design and Development: Design the overall ServiceNow architecture, focusing
    on scalability, reliability, and optimal performance. Develop and maintain a secure, streamlined, and user-friendly platform that supports various employee experience initiative
    • Integration and Automation: Oversee the integration of ServiceNow with other enterprise
    systems and third-party applications to ensure a unified and efficient employee experience. Automate processes within ServiceNow to reduce manual efforts and improve accuracy.
    • Customization and Innovation: Customize ServiceNow applications and workflows to meet
    specific business requirements. Stay ahead of ServiceNow developments and trends, proposing innovative solutions that can further enhance the employee experience.
    • Collaboration and Leadership: Work closely with stakeholders across the organization to
    identify and address ServiceNow-related needs. Lead cross-functional teams in the successful execution of ServiceNow projects, ensuring collaboration and effective communication.
    • Process and Standards: Ensure the reliability and stability of ServiceNow solutions through
    setting best practices and standards.. Monitor system performance, conducting regular reviews and maintenance to address any issues promptly.
    • Training and Support: Provide ongoing support and expert advice to ensure the effective use
    and optimization of the platform. Communicate with stakeholders to ensure understanding of necessary platform utilization. Qualifications:
    • Bachelor's degree in (Computer Science, Information Technology, or related field) or related
    experience.
    • Proven experience as a Enterprise Platform Architect or similar role, with a strong
    understanding of ServiceNow (or similar) capabilities and best practices.
    • Excellent technical skills, including experience with JavaScript, HTML, CSS, and REST/SOAP web
    services.
    • Strong strategic thinking, problem-solving abilities, and a commitment to enhancing the
    employee experience through innovative technology solutions.
    • Outstanding communication and leadership skills, with the ability to collaborate effectively
    across different teams and levels of the organization We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.
Posted 2025-09-30

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