Technical Support Specialist
IQ Clarity has an Addison, TX based client looking to hire an experienced Technical Support Specialist who thrives in a customer-facing role and enjoys solving real-world IT challenges.
This role will be onsite in Addison, TX
What You’ll Do:
· Troubleshoot and resolve escalated support tickets, including VPN, VoIP, and networking issues
· Provide hands-on support with Active Directory, Exchange, Office 365, and RMM tools
· Configure and manage switching, routing, and firewall systems
· Support and maintain client VoIP systems (currently using 3CX VOIP)
· Use automation where possible to streamline recurring tasks
· Communicate clearly with end-users and clients, delivering solutions with professionalism and empathy
What We’re Looking For:
· 3–4 years of helpdesk or technical support experience
· Understanding of networking fundamentals (switching, routing) and VPN configuration
· Hands-on experience with firewalls
· Solid skills in Office 365, Active Directory, Exchange, and VoIP
· Track record of handling tickets efficiently and independently
· Familiarity with Remote Monitoring & Management (RMM) platforms and automation for routine support tasks
· Strong problem-solving and communication skills
Nice to Have:
· CompTIA or other relevant certifications
· Prior experience supporting Small Business environments
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