Customer Service Representative ( Spanish Bilingual )
- The Bilingual Customer Service Representative will handle tasks from multiple roles when staffed outside of peak times when role specialists are unavailable; overnight, weekends, and holidays.
- Be customer obsessed;
- Manage each call interaction with our customers' satisfaction as your number one priority;
- Identify customers' needs, clarify information, research every issue and provide solutions;
- Inform customer by explaining procedures; answering questions; providing information;
- Resolve the customer issue same day, at most within 24 hours;
- Always provide correct information to the customer;
- Listen carefully to understand the true customer question;
- Deliver on commitments, do what you say you will do;
- Show empathy and respect with each customer interaction.
- 1 + year Customer Service experience preferred.
- Fluent in Spanish
- Highschool diploma or equivalent preferred.
- Call Center experience preferred.
- Must pass a Criminal Background Screening.
- Must pass a Drug Screen.
- Must pass government exclusion list at time of hire and monthly thereafter.
- Familiarity with various basic PC usage.
- Able to type at least 40 wpm.
- Take high volume of inbound calls.
- Make high volume of outbound calls.
- Availability to work any day and any shift; holidays and weekends.
- Has a background in banking
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