Client Care Specialist

About Us:At Always Best Care Senior Services, we are committed to delivering compassionate, high-quality care to seniors and their families. As part of our growing team, you’ll play a vital role in ensuring client satisfaction, caregiver performance, and regulatory compliance while making a meaningful impact every day. Position Overview:We are seeking a proactive, personable Client Care Specialist to join our administrative team. This role serves as the primary point of contact for clients, their families, and Powers of Attorney (POAs). The Client Care Specialist is responsible for maintaining strong client relationships, addressing service concerns, supporting ongoing care coordination, and helping uphold the highest standards of service quality and compliance. In addition to managing client communication and satisfaction, this role will conduct field supervisory visits to observe caregiver performance and assist with annual performance reviews and compliance documentation. Key Responsibilities: * Serve as the main liaison for caregivers, clients, family members, emergency contacts, and POAs. * Respond promptly and professionally to client concerns, changing care needs, and updates in condition. * Coordinate with internal departments and external partners to ensure seamless care delivery. * Resolve client issues quickly and effectively, escalating concerns as needed. * Partner with the Client Ambassador to: * Keep care plans and medication lists updated. * Engage with new clients within 24 hours of care start. * Conduct field supervisory visits to observe caregiver performance and document findings for yearly performance reviews and compliance audits. * Follow up with clients who pause or discontinue services to gather feedback and explore re-engagement opportunities. * Document all client communications and updates accurately and in a timely manner. * Participate in on-call rotations and respond to urgent client matters outside standard hours when needed. Qualifications: * Experience in client relations, healthcare coordination, case management, or customer service preferred. * Excellent communication and interpersonal skills with a compassionate, client-centered approach. * Ability to remain calm and professional under pressure. * Strong organizational skills and attention to detail. * Comfortable with variable work hours and field visits. * Proficiency with electronic documentation systems and Microsoft Office.