Business Process Analyst Intern
- Assist in drafting, formatting, and maintaining standardized business process documentation, including process flow charts, standard operating procedures (SOPs), and work instructions.
- Develop and edit training materials, such as user guides, manuals, and quick reference guides.
- Create engaging multimedia training resources, such as instructional videos, e-Learning modules, and presentations, using tools like Snagit, Microsoft Clipchamp, Articulate 360, Camtasia, or Adobe Captivate.
- Conduct quality reviews of documentation and training materials to ensure accuracy, clarity, and consistency.
- Organize and maintain the repository for business process documentation in the Document Management System (DMS).
- Organize and maintain the repository for internal process training assignments in HUB Learning Management System (LMS) and Tracker Professional Development Module (PDM).
- Collaborate with subject matter experts (SMEs) to gather and validate information on processes, systems, and best practices.
- Analyze feedback from training sessions or process reviews to identify areas for improvement.
- Assist with preparing communication materials such as email updates, newsletters, or intranet posts to support process or system changes.
- Support Risk Assessments and help address gaps in competency or alignment with new processes.
- Research industry trends, benchmarks, or best practices to support project initiatives and recommendations.
- Support with facilitating project meetings, including preparing agendas, taking notes, and summarizing action items.
- Act as a liaison between teams or departments, ensuring effective communication and coordination.
- Monitor and track project progress, deadlines, and deliverables, reporting any risks or delays to Project Managers.
- Contribute to general improvements in the quality and key activities of the department/area.
- Participate in actions that promote a safety and quality culture within NOV.
- Comply with all NOV Company and Quality, Health Safety Environmental polices & procedures.
- Ensure compliance of the company's overall objectives.
- Other duties as assigned by management and leadership within the BPAM group.
- Currently enrolled in a bachelor's or higher degree program in one of the following (or related) fields:
- Industrial Engineering
- Project Management
- Business Administration
- Management Information Systems
- Operations Management
- Portfolio or examples of authored Standard Operating Procedures (SOP's), training content, multimedia projects, or other relevant published literature such as research or white papers.
- Proficiency in creating clear, detailed process documentation and project reports.
- Familiarity with Enterprise Resource Planning (ERP) systems such as Oracle Cloud, Glovia, or SAP.
- Competence in analyzing data from subject matter experts.
- Advanced in Microsoft Visio Word, Excel, PowerPoint, Teams, and SharePoint.
- Proficient with process mapping using Microsoft Visio.
- Excellent written and oral communication skills.
- Attentive to detail and accuracy in documentation, reporting, and deliverables.
- Ability to understand and address team needs effectively.
- Ability to multi-task and pay attention to detail.
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