Senior Manager CX Design - Remote

At Stryker, we are redefining how customers and employees experience digital technology across the enterprise. This role sits at the center of that transformation—shaping how ideas become intuitive, connected, and measurable digital experiences. If you are motivated by building scalable experience practices and leading teams that turn insight into impact, this is an opportunity to influence change at enterprise scale.

What you will do

• Lead enterprise customer journey mapping initiatives to identify pain points and deliver seamless, omnichannel digital experiences across the end‑to‑end lifecycle.
• Define and execute customer experience design frameworks, design thinking methodologies, and design sprint practices to improve consistency, quality, and speed of delivery.
• Create wireframes, storyboards, screen flows, and interactive prototypes to support early product planning, usability testing, and stakeholder alignment.
• Partner with insights and data teams to design, test, and evaluate multi‑variant and A/B experiences, translating findings into prioritized design improvements.
• Establish experience governance, including standards, reviews, and documentation, to embed customer experience principles into enterprise technology delivery.
• Develop and maintain design standards and pattern libraries in collaboration with brand, marketing, user experience, and engineering teams, including digital platforms such as Adobe Experience Manager.
• Ensure customer experience gaps are identified and addressed regardless of where they occur in the journey, improving adoption, satisfaction, and task success rates.
• Manage and develop a customer experience designer, setting clear goals, providing design direction, and supporting delivery against measurable outcomes.

What you will need

Required

• Bachelor’s degree (minimum).
• Minimum 10 years of experience in customer experience design, user experience design, service design, or a related field.
• Minimum 3 years of people management experience.
• Minimum 8 years of experience creating wireframes and interactive prototypes using tools such as Figma, Sketch, or Adobe XD .
• Minimum 5 years of experience applying customer journey mapping tools and methodologies to digital product design.

Preferred

• Master’s degree in Human‑Computer Interaction, Interaction Design, Service Design, or a related discipline.
• Experience building or scaling enterprise design systems and pattern libraries in partnership with development teams.
• Experience using AI‑supported design tools to accelerate journey analysis and identify patterns, themes, and experience risks.

Additional Information

• Work arrangement: This role is remote; however, there is a strong preference for candidates located near Portage, MI or Mahwah, NJ to support collaboration and on‑site engagement as needed.

Posted Date: 04/23/2026
This role will be posted for a minimum of 3 days.

United States of America Pay Ranges:

• USN : $135,600 - $225,900 USD Annual
• US5 : $142,400 - $237,200 USD Annual
• US10 : $149,200 - $248,500 USD Annual
• US15 : $155,900 - $259,800 USD Annual
• US20 : $162,700 - $271,100 USD Annual
• US30 : $176,300 - $293,700 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.