HCSS Benefits Customer Service Representative (Human Resources)
- This is a temporary position (approx. 3 months), with no benefits. ESSENTIAL JOB FUNCTIONS
- Provides high level customer service skills for 24/7, 365 days a year Call Center.
- Answers high volume of calls while multi-tasking with available resources to open/closing customer relationship management cases and assist callers with their specific needs.
- Promotes positive and professional communication.
- Provides a professional and empathetic voice to the callers to nurture their needs.
- Analyzes caller concerns and determines best course of action to resolve and address their concern.
- Efficiently communicates callers request and determines the best solution.
- Escalates employee concerns and issues-utilizing defined processes.
- Listens to and re-emphasizes caller concerns, ensuring accurate triages and effective communications.
- Utilizes several media applications in unison to resolve caller concerns and understands the purpose and proper use of each system.
- Assists with Tuition Application and Reimbursement processes.
- Any other duties as assigned.
- Enforces UTMB regulations and guidelines when utilizing the systems.
- Is knowledgeable of the entire institution, contact information, and guidelines.
- Understands the benefits administration procedures and educates the caller.
- Utilizes critical thinking to determine call priority.
- Enhances customer confidence by expediting callers concerns to appropriate individuals.
- Adheres to internal controls and reporting structure.
- Performs related duties as required.
- Active listening skills - individual must be able to give full attention to customers, asking appropriate questions and taking time to understand their needs.
- Service oriented - individual is expected to be proactive in looking for ways to help customers.
- Critical thinking
- Problem solving
- Time Management
- High School diploma or equivalent with 2 years' experience in customer service, or
- Associate degree in Human Resources or related field
- Hiring Range: $18.00
Compensation
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