Remote Customer Service Rep- URGENT

Role: REMOTE Senior Customer Service Representative URGENT !!! Pay: $17.00/hour
Assignment: Remote (Work from Home)
Schedule:
• Training: Monday to Friday, 8:00 AM - 4:30 PM ET
• 100% attendance required during training and residency
• No pre-scheduled appointments allowed during training or residency
• Camera must remain on throughout training

What You'll Do:
• Support our client by handling inbound customer service calls.
• Assist customers with health insurance enrollments and coverage changes.
• Provide information regarding Medicaid and Marketplace plans.
• Answer questions related to eligibility and financial assistance programs.
• Respond to healthcare coverage and benefits inquiries.
• Accurately document customer interactions and maintain detailed records.
• Navigate multiple systems while assisting customers and resolving inquiries. • Experience in handling health insurance account is A PLUS !

Requirements:
• High School Diploma or GED required.
• 1-3 years of customer service experience.
• Strong verbal and written communication skills.
• Ability to navigate multiple systems while speaking with customers.
• Ability to work independently in a remote work environment.
• Must provide your own equipment (BYOD):
o Windows or Mac computer (Chromebooks are not permitted)
o Webcam
o Wired USB headset with microphone
o Wired Ethernet internet connection
o Internet speed: 25mbps download speed/ 10mbps upload speed
o PC Memory: 8+ GB RAM
o Processor: Intel i5, AMD Ryzen or better

• Must be able to maintain full attendance during training and residency.
• Must keep camera on throughout all training sessions.

Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Support our client by handling inbound customer service calls. • Assist customers with health insurance enrollments and coverage changes. • Provide information regarding Medicaid and Marketplace plans. • Answer questions related to eligibility and financial assistance programs. • Respond to healthcare coverage and benefits inquiries. • Accurately document customer interactions and maintain detailed records. • Navigate multiple systems while assisting customers and resolving inquiries.