Legal Operations Manager
This Legal Operations Manager role supports a corporate Legal team by overseeing outside counsel processes and strengthening the department’s operational effectiveness. The position plays a key role in managing legal spend while advancing the team’s use of technology, AI-enabled tools, vendor partnerships, and performance metrics to improve efficiency and visibility.Key Responsibilities
- Oversee the processes for retaining, paying, and evaluating outside legal counsel, with a focus on cost control and accountability
- Manage the end-to-end lifecycle of legal technology and service vendors, including selection, implementation, training, renewals, and ongoing performance review
- Establish and monitor KPIs related to vendor utilization, spend, and adoption, using insights to recommend operational improvements and maximize value
- Administer legal department subscriptions and memberships, ensuring effective use of SaaS platforms, research tools, and professional resources
- Collaborate with attorneys and internal stakeholders to design and implement workflows that enhance legal service delivery and operational transparency
- Support initiatives that elevate the Legal team’s profile and thought leadership through awards, publications, and speaking opportunities
- Bachelor’s degree or Paralegal Certificate required
- Several years experience supporting a law firm or in-house legal department, with meaningful exposure to legal operations, technology, or outside counsel management
- Comfort working with legal technology platforms, including e-billing and matter management tools
- Data-informed approach to evaluating vendors and supporting operational decisions
- Strong initiative and organizational skills with the ability to drive projects through completion
- Clear and proactive communicator who identifies opportunities for improvement
- Demonstrated strengths in problem-solving, data analysis, and project management
- Adaptable and responsive in a fast-paced environment with shifting priorities
- Collaborative team player who builds effective relationships internally and externally
- Hybrid role with on-site presence required three days per week at a corporate headquarters location
- Frequent interaction with internal teams, outside counsel, and technology vendors
- Limited travel expected, generally under 5%
#LI-MS1
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