Regional Service Manager
The Regional Service Manager (RSM) will be responsible for managing technicians and administrative staff. In this position, the candidate will need to be an effective communicator as it is critical to the development of our operational team and quality of support we provide to our customers.
What Makes Nextech Different?
- Excellent Health Insurance options including a FREE employee only option
- Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
- FREE life insurance equal to your annualized pay rate
- 401k with a 50% match up to the first 5% of your contributions
- 7 paid Holidays
- 2 paid Personal days
- 10 paid Vacation days
- Recruiting and development of administration team
- Delivery of all company goals and metrics
- Provide customer satisfaction
- Dispatcher on-boarding
- Evaluate and perform annual reviews with Operations Manager approvals
- Review company reports and share with team
- Communicate needs to field teams (Dispatchers, ASM's, Operations Manager, and VP's)
- Escalation point for callbacks
- Successfully promote company's image, appearance, and reputation
- Manage customer relationships for assigned area
- Maintain and communicate weekly activity schedule
- Ensure efficient and well-planned scheduling of all calls
- Ensure area meets or exceeds customer and company SLA requirements
- Manage dispatchers and ensure company systems and procedures are followed
- Bottom line accountability for assigned divisions
- Manage labor and material costs
- Support ASM and the development of technicians
- Excellent interpersonal and communication skills, both written and oral
- Deliver high level of customer service on a consistent basis
- 5 years of field technical HVAC experience or equivalent business experience
- HVAC Management Experience
- Technical knowledge necessary to provide value to our technicians and customers
- Extremely high level of urgency to resolve problems
- High level of computer skills
- Ability to build rapport with clients
- Proven track record in prior role
- Level personality with a drive for success
- Ability to focus on desired results
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
- Ability to adapt to very fast-paced environment and deadlines
- Strong attention to detail
- Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
- Able to sit at a computer for up to 8 hours
Recommended Jobs
Specialty Infusion/Injection Nurse - RN
Registered Nurse (RN) - Infusion Nurse NurseCore is currently hiring Registered Nurses (RN) with Infusion experience for our Specialty Staffing division . NurseCore has a national footpr…
Wash Rack Technician
We are now hiring for a Wash Rack Technician for a company in Austin, TX. Please submit your resume to this posting and call our office at 830-629-2525. Pay: $19-$21 DOE Schedule: 6:45am-5:00pm (…
Video Engineer
Position Summary The Deloitte University production team produces live learning events at Deloitte University, using cutting-edge audio, video, and lighting technologies to provide all attendees w…
Prep Cook/Dishwasher
Prep cooks are the building blocks of a well-oiled kitchen, doing the routine and day-to-day tasks that are needed to allow the cooks and chefs to turn out perfect meals. Prep cooks do much of the pre…
Cause Analysis & Change Management PM
For years, Stream Data Centers has been a trusted partner in providing world-class data center solutions. With a focus on sustainable, secure, and reliable infrastructure, Stream empowers businesses…
Senior FS Tax Manager - Bermuda
Senior FS Tax Manager - Bermuda We are looking for a Senior Tax Manager experienced in Investment Management Partnership Tax, for a Big 4 Firm based in Bermuda. The ideal candidate will have wo…
Travel LPN / LVN - Corrections, Groesbeck, TX
S eeking dedicated and experienced Travel LPNs to join our dynamic team. As a Correctional LPN, you will have the opportunity to provide exceptional patient care in a Correctional Center/Facility…
Product Manager, AI
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a…
Irrigation Technician
The Irrigation Technician will be responsible for the installation, maintenance, and repair of irrigation systems, ensuring optimal water usage and healthy landscapes. This role requires a current T…