Technology Support [Multiple Positions Available]

Job Description

DESCRIPTION:

Duties: Responsible for the resolution of all user and technology issues. Support and maintain various Linux and Java RDBMS based applications on cloud platform. Monitor and troubleshoot batch jobs that are scheduled in Control-M and Autosys. Coordinate and execute all software deployments into the production environment. Liaise with application development and infrastructure teams for ongoing development, production activity and release management. Maintain responsibility for major production incidents and work closely with other technology teams to resolve business-impacting issues. Proactively improve the quality of systems and services and increase business value. Apply DevOps practices to the entire software development life cycle and build, evolve, and operate rapidly changing resilient systems at scale. Manage the relationship between the operational users and the technology department through service review meetings and serving as a key point of escalation for technology issues or concerns within the operational areas.

QUALIFICATIONS:

Minimum education and experience required: Master's degree in Computer Science, Computer Engineering or related field of study plus 3 years of experience in the job offered or as Technology Support, Software Developer, Application Development, or related occupation. The employer will alternatively accept a Bachelor's degree in Computer Science, Computer Engineering or related field of study plus 5 years of experience in the job offered or as Technology Support, Software Developer, Application Development, or related occupation.

Skills Required: This position requires experience with the following: Developing and maintaining Python applications for data manipulation, web scraping, and API integration using Pandas, BeautifulSoup, Requests, SQLAlchemy, Pymssql, PyODBC, Logging, Subprocess, JSON, OS, SYS, and NumPy libraries; Debugging and optimizing Python code and analyzing complex problems and automating workflow solutions using Python; Shell scripting for automation and ETL; Integrating Shell scripts with SQL databases and command-line tools for query execution and database management; Troubleshooting and tuning SQL queries on MSSQL, Oracle PLSQL, Cassandra, and Snowflake; Observability utilizing AWS CloudWatch for system monitoring, logging, alerting, and dashboard configuration; Designing and implementing monitoring solutions using ITRS Geneos; Datadog for alerting, notification systems, and threshold configuration; Splunk for security monitoring, log management, and analysis; Grafana and Dynatrace for system performance analysis and optimization; Designing and implementing recovery strategies to maintain data integrity and availability during system failures; Building microservices architectures with Python, Shell scripting, and SQL; Implementing secure file transfer protocols and ensuring compliance with EDI transactions and translations; Using AWS EC2, S3, REDIS, Lambda, SQS, Kafka, Spark ETL, Neo4j, Aurora RDS services and EKS for instance selection, configuration, and deployment; Implementing container orchestration and management using AWS EKS; Facilitating the deployment, scaling, and operation of containerized applications in Kubernetes; Developing secure web applications and RESTful APIs with Python frameworks Flask or Django with secure service communication; Configuring and maintaining CI/CD pipelines with Argo Scheduler; Automating deployment of Java-based application software changes; Conducting performance analysis and tuning using monitoring tools to identify bottlenecks and implementing solutions; Operating large-scale distributed systems and microservices for compliance and security best practices in cloud environments; Researching stock market indices, portfolio analytics, and PnL reporting.  

Job Location: 8181 Communications Pkwy, Plano, TX 75024.

Full-Time.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.