General Manager

Job Description

Job Description

We are looking for excellent full-time General Manager candidates to join our management team. The primary role of the General Manager will be to work in tandem with the District Manager to oversee the daily operations of the store, provide exceptional customer service and proactively manage the front- and back-of house team. The ideal candidate is focused on excellent customer service and excellent operational results, and has demonstrated restaurant leadership experience and has a passion for growing the business.

Duties and Responsibilities:

• Responsible for recruiting, selecting, orienting, training, assigning, scheduling team members, in partnership with the District Manager.

• Works with both the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members. Communicates job expectations to the staff; plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures.

• Communicates in a timely and effective manner with District Manager about operational and human resources issues.

• Performs regular restaurant inspections to ensure team and restaurant is meeting standards.

• Tracks inventory and ensures accurate record keeping.

• Identifies and resolve issues with food preparation. Helps team handle customer service issues with grace, courtesy and with the goal of cultivating happy, returning customers.

• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations; maintaining security systems.

• Accomplishes company goals by accepting ownership for accomplishing new and different job responsibilities; explores opportunities to add value to job accomplishments.

Key Skills/Abilities:

• Guest service mentality; has a genuine desire to serve the guests

• Maintains a calm, tactful demeanor when dealing with difficult situations

• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement

• Ability to measure performance, subjectively and objectively

• Cultivate attractive culture within the restaurant

• Ability to handle numerous job duties essential to running a restaurant.

• Competent in the key areas of responsibility which includes labor management, store operations, and customer care.

• Superior leadership, organizational and time management skills.

• Possesses a confident and professional demeanor. Inspires trust, models best practices and cultivates morale and teamwork among team members.

• Proactive problem-solver and decision-maker.

• Must thoroughly understand the importance of good hygiene and food handling practices.

• Flexible schedule required, including weekends and nights.

• Strong work ethic.