Technical Program Manager, Stores Security Business Operations

DESCRIPTION

At Amazon, we obsess over our customers and maintaining their trust. We are seeking an exceptional Technical Program Manager to join the Amazon Stores Security Team (StoresSec). This role will support technical data initiatives within StoresSec Business Operations.

Technical Program Management and Data Analytics: This role serves as a technical program manager focusing on AI operations and use with StoresSec, software development health metrics and reporting, and data analytics excellence. The position requires expertise in conceptualizing AI cost optimization, software development health tracking, and data visualization initiatives while establishing scalable frameworks for measuring and communicating value across the organization.

Key job responsibilities
- Support AI cost transparency and value tracking programs, including usage monitoring, ROI analysis, and optimization recommendations across AI-enabled services
- Support cross-functional dependencies between AI operations, engineering teams, and business stakeholders to ensure aligned objectives and outcomes
- Develop and standardize reporting mechanisms for AI costs, development metrics, and analytics dashboards to maintain transparency across organizational boundaries
- Design and implement builder development health metrics frameworks, establishing KPIs and reporting mechanisms to drive engineering excellence
- Create and maintain data visualization solutions that provide actionable insights for strategic decision-making across teams
- Evaluate technical and business requirements, communicate implementation timelines, and drive solutions to ensure successful program delivery while continuously identifying opportunities for operational optimization

About the team
Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- 3+ years of technical product or program management experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- 2+ years of working directly with engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience creating data visualization products