Medical Assistant II Outpatient Mopac Specialty Care Clinic

Description

Were searching for a Medical Assistant II at the Outpatient MoPac Specialty Care Clinic in Austin TX area someone who works well in a fast-paced this position you will provide patient care and excellent customer service assist in the coordination of flow and provider schedules to effectively manage patient care.

As part of our commitment to maintaining a safe and healthy workplace all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Think youve got what it takes

Job Duties & Responsibilities

• Demonstrate positive and effective interpersonal skills communication and customer service skills
• Welcome and interact with all patients families and visitors in a professional timely age appropriate and culturally sensitive manner
• Respond to customer questions with prompt information and/or service related to appointment status wait time or unanticipated problems
• Communicate with patient staff and providers regarding patient arrivals delays and clinic processes
• Proactively approach dissatisfied customers and implements customer service recovery measures
• Facilitate the appointment check-in procedure
• Collaborate with clinic staff to ensure efficient patient flow
• Provide high quality cost-effective patient care in collaboration with clinicians and in conjunction with the patient/family
• Complete check out for patients and families
• Facilitate patient flow as the scheduling master for the clinic

Skills & Requirements

• High School Diploma or GED. College Degree in Relevant Field Preferred
• Required 2 years related experience
• Preferred experience in a healthcare setting or customer service focused industry and preferred outpatient clinic operations experience

One of the following Required Licenses/Certifications from the list below

• CCMA - Cert-Cert Clinical MA - CCMA by the National Health career Association
• CMA-AAM - Cert-Cert Medical Assistant by the American Association of Medical Assistants
• CMA-C - Clinical Medical Assistant Certification by the American Medical Certification Association (AMCA)
• EMT - Emergency Medical Techn by the Texas Department of State Health Services
• EMT-A - Advanced EMT by the Texas Department of State Health Services
• EMT-B - Emergency Medical Techn-Basic by the Texas Department of State Health Services
• EMT-I - Emergency Medical Techn-Interm by the Texas Department of State Health Services
• EMT-P - Emergency Medical Techn-Parame by the Texas Department of State Health Services
• LIC PAR - Lic-Paramedic by the Texas Department of State Health Services
• NCMA - National Cert Med Assistant by the National Center for Competency Testing
• NRCMA - Nat Reg Cert Med Assistant by the National Association of Health Professionals
• RMA-AAH : American Allied Health by the American Allied Health
• RMA-AAMP : American Association of Medical Personnel by the American Association of Medical Personnel
• RMA-AMT : American Medical Technologist by the American Medical Technologist
• RMA-ARMA : American Registry of Medical Assistants by the American Registry of Medical Assistants