Training & Development Specialist
- Along with other Training & Development team members, create a training schedule that includes technical, soft skills, and compliance training
- Build rapport with trainees and encourage them to develop trust in one another so that can rely on each other in the field
- Communicate with managers to identify training needs and map out training plans and schedules for their team members, potentially designing and developing in‑house training programs
- Choose appropriate training methods per use case (virtual, in-person, asynchronous, synchronous)
- Market available training opportunities to employees and provide necessary information
- Under the direction of the Human Resources Manager, assist with professional development within the company
- Facilitate apprenticeship programs, especially for the Alarm and Service and Inspection departments (schedule, liaise with instructors, track attendance)
- Schedule and track attendance for quarterly and annual compliance training with third-party vendor(s)
- Coordinate technical training through third-party vendors (NICET, AFAA, AFSA, OSHA, HASC)
- Coordinate, facilitate, and prepare administratively for leadership training with third-party vendors (HASC, Keep It Simple Consulting)
- Conduct needs assessments and identify skills or knowledge gaps that need to be addressed
- Maintain employee training transcripts, records, and completion certificates in SiteDocs and ADP
- Willing to commit to the company’s mission statement and core values
- Use known andragogy principles and stay current on training methods and techniques
- Design, prepare and order educational aids and materials to support educational initiatives
- Assess instructional effectiveness and determine the impact of training on employees’ skills and KPIs through post-course assessments and discussions
- Assist with the implementation and administration of the Learning Management System
- Gather feedback from trainers and trainees after educational sessions
- Engage and partner with stakeholders/SMEs and liaise with experts in defining and executing talent succession plans
- Maintain updated curriculum database and training records
- Host train-the-trainer sessions for internal subject matter experts
- Research and recommend new training courses from third party vendors
- Engage with critical stakeholders on defining and executing a talent succession plan
- Other duties as assigned
- Bachelor’s degree in organizational development, human resources, business administration, or related field; or an equivalent combination of education and experience
- Professional in Human Resources (PHR) certification preferred
- Minimum of 3 years’ learning and development experience, preferably within a human resources department
- Excellent communication skills (reading comprehension, written, verbal, and group presentations; ability to follow instructions)
- Demonstrate close attention to detail with excellent organization and project management skills to handle multiple projects at one time
- Ability to work well under pressure with shifting priorities
- Ability to problem-solve, facilitate solutions, and meet deadlines in a courteous and professional manner
- Flexibility to meet the needs of the department
- Proficient in working with Microsoft Office products
- Familiarity with fire protection industry best practices and standards preferred
- Ability to translate complex problems and concepts in training
- Tactful, diplomatic, and confidential with the highest level of integrity
- Strong leadership skills with a demonstrated ability to coach and develop others
- Demonstrate the ability to operate effectively in an independent manner, using sound judgment, professional maturity, and an understanding of strategic and tactical business needs (EQ)
- Proven work experience as a training coordinator, trainer, training facilitator or similar role
- Hands-on experience coordinating multiple training events in a corporate setting
- Adequate knowledge of learning management systems and web delivery tools
- Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
- Familiarity with traditional and modern job training models, methods, and techniques
- Experience with e-learning development and authoring tools
- Must be able to travel overnight on occasion as needed for internal or vendor meetings. Travel expectations are less than 25%.
- Must maintain regular and acceptable attendance at such level as is determined by management
- Must be available and willing to work after standard hours and/or weekends as the employer determines are necessary or desirable to meet its business needs
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