Field Engineer: Fitness Equipment - Austin (Field-Based/Remote Work)
Field Engineer: Fitness Equipment – Austin, TX
Location: Austin, TX (Field-Based/Remote Work)
Salary: $28-$31/hr. ($60,000-$65,000)
Benefits: Laptop, phone, iPad, tools, parts, company van Job Summary:
Do you love solving problems and making customers happy? If working in the field and delivering top-tier service energizes you, this is your chance to shine!
Our client is a world leader in the design and manufacture of fitness equipment and solutions for private homes, fitness clubs, hotels, spas, rehabilitation centers, corporate gyms, universities, professional sports facilities and more. As a Fitness Equipment Service Engineer, you'll play a key role installing, maintaining, and servicing their premium fitness equipment — ensuring every client has the best experience possible. What You'll Do:
- Executing jobs following defined Standard Operating Procedures
- Meet performance targets like TTS, FTFR, and JMR3
- Manage your inventory of spare parts with accuracy
- Educating customers on the proper use and maintenance of equipment
- Perform root cause analysis and identify solutions
- Complete work orders and service reports accurately
- Provide structured feedback on product issues
- Communicate ETAs and updates to customers
- Escalate and reassign service calls when needed
- Maintain tools, equipment, and vehicles in safe condition
- Follow all health & safety guidelines
- 3–5 years of experience in a similar role
- Diploma or Degree in Electronics, Communications, or related field
- Strong mechanical and electronic troubleshooting skills
- Comfortable using mobile tools and apps
- Basic knowledge of IT networking is a plus
- Experience managing service orders and customer requests
- A team player with strong communication and transparency
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