Customer Service Representative

Full Time

Customer Service Representative – Call Center
Pay Rate: $15.00/hour

Position Summary:
We are seeking dependable and professional Customer Service Representatives to join our call center team. In this role, you will handle inbound and outbound calls to assist customers with account questions, process payments, and provide support related to billing or past-due accounts. This position requires excellent communication skills, attention to detail, and the ability to handle high call volumes in a fast-paced environment.

Key Responsibilities:

• Answer inbound calls and place outbound calls to assist customers with their accounts

• Provide accurate information regarding balances, due dates, and payment options

• Process payments over the phone and provide confirmation to customers

• Document all customer interactions clearly and accurately in the system

• Follow up with customers for additional information or clarification as needed

• Handle escalated issues professionally and in accordance with company policies

• Meet individual and team performance goals, including call handling and quality metrics

• Maintain confidentiality and adhere to all compliance and privacy regulations

Skills and Competencies:

• Strong verbal communication and active listening skills

• Ability to remain calm and professional under pressure

• Comfortable navigating computer systems and entering data while on calls

• Basic math skills and ability to process payments accurately

• Ability to follow scripts and standard procedures while still providing a personal touch

• Team-oriented with a strong work ethic

Qualifications:

• High School Diploma or GED required

• Previous call center, collections, or customer service experience preferred

• Bilingual skills (English/Spanish) a plus but not required