NOC Technician

Job Description

Job Description

NOC Technician

Key Details

Location: San Antonio, TX 78215

Duration: 12 months

Schedule: Monday–Friday, regular business hours, Central Time

Hours: Full-time

Work Arrangement: Onsite

Compensation: $18.90–$21.00 per hour

Employment Type: W2 (not open to C2C, 1099, or visa sponsorship)

Role Overview

Our client is seeking a NOC Technician to provide continuous monitoring, support, documentation, and escalation for enterprise computer systems, network infrastructure, data center environments, applications, and after-hours service desk operations. This role serves as a central point of contact during system alerts, maintenance activities, outages, vendor calls, and infrastructure issues while helping ensure reliable business operations and timely issue resolution.

Responsibilities

• Monitor and support corporate and operational computer systems, including hardware, software, CPU usage, file systems, and network infrastructure.
• Monitor network infrastructure, including firewalls, telecom systems, and data center environments.
• Monitor, restart, and support file system backups.
• Monitor batch processing activity and assist with problem resolution.
• Monitor and support enterprise application processes, including SAP-related systems.
• Answer support calls and third-party vendor calls, documenting issues and escalating to the appropriate support teams.
• Coordinate with production control and technical support teams regarding critical alerts and system issues.
• Support scheduled outages, maintenance activities, and incident response efforts.
• Compile and distribute daily and weekly operational reports.
• Maintain updated NOC procedures and support team call-duty rosters.
• Help maintain continuous operational coverage and ensure service disruptions are escalated promptly.

Qualifications

• Experience in a Network Operations Center, service desk, help desk, systems monitoring, infrastructure support, or related IT operations role.
• Ability to monitor and troubleshoot computer systems, applications, backups, batch processing, telecom systems, and network infrastructure.
• Strong documentation, communication, and customer service skills.
• Ability to escalate incidents clearly, accurately, and efficiently.
• Ability to remain focused while monitoring systems for extended periods.
• Ability to work in a high-stress environment and respond professionally during outages, alerts, and urgent support situations.
• Ability to sit, stand, walk, stoop, kneel, crouch, crawl, and lift or exert up to 40 pounds as needed.

Preferred Qualifications

• Experience supporting data center operations or enterprise infrastructure environments.
• Experience monitoring SAP applications or other business-critical enterprise systems.
• Experience coordinating scheduled outages, maintenance windows, or critical alert response.
• Familiarity with network monitoring, telecom infrastructure, firewalls, backups, and batch processing environments.