Customer Service Representative

Job Description

Job Description

$18–$22/hr + Bonus | Customer Service Representative | No Nights | No Weekends | Palomino Plumbing

Are you a people person who takes pride in delivering a great customer experience?

Tired of chaotic call centers, rotating shifts, and feeling like just another headcount? It's time to make a change.

At Palomino Plumbing, we're a family-operated plumbing company that believes great customer service starts with a great team. We're looking for a friendly, organized, and dependable CSR to be the voice of our brand and the backbone of our scheduling operation.

Why You'll Love Working with Palomino Plumbing

The Palomino Way We believe every customer call matters — not just as a ticket to close, but as a relationship to build. You'll work alongside experienced professionals in a supportive environment where your contributions are noticed and appreciated.

No high-pressure quotas and no corporate chaos — just honest, high-quality service done right. You'll have the tools, training, and trust to deliver an outstanding customer experience every day.

Top Pay & Bonus Potential

• Earn $18–$22 per hour based on experience, plus performance bonuses that reward your impact.
• Your effort directly affects your paycheck — the better you serve our customers, the more you earn.

Real Work-Life Balance

• No on-call nights or weekends — period.
• Work a consistent, predictable schedule so you can plan your life outside of work.

Qualifications

• 1–3 years of customer service experience (home services industry a plus).
• Excellent phone manner, communication skills, and a warm, professional attitude.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Experience with field management or scheduling software is a plus (ServiceTitan, Housecall Pro, etc.).
• Reliable, punctual, and team-oriented with a positive attitude.

Perks of Working with Us