Retail Banker II
- Process deposit and withdrawal transactions based on the Bank's policies and procedures.
- Other functions could include but are not limited to:
- answering phone,
- processing treasury tax and loan payments,
- savings bonds,
- loan payments,
- mail deposits,
- safe deposit boxes
- and other financial transactions.
- Must possess an in-depth knowledge of retail services and products.
- Provide customer service by selling and servicing all account products (checking, savings, certificate of deposits, IRA, check orders).
- Incumbent will be cross trained in image capture processes.
- Actively participate in the Customer Service First sales and service culture, support the values of the organization and follow established Bank policies and procedures. MINIMUM QUALIFICATIONS:
- A self-starting team player with High school diploma or GED
- College degree or twelve months' customer contact and sales experience required,
- Banking experience preferred.
- Requires communication and sales skills,
- Mathematical and general business knowledge normally acquired by a high school graduate with minimum typing and calculator skills.
- Most important to this position are customer relations, accuracy, speed, detail, flexibility and judgment, and courteous, professional demeanor, along with the ability to handle multi tasks.
- Commitment to providing “WOW” customer service is required.
- Will learn to be proficient on the following machines and programs: teller machine, calculator, keyboard, encoder, image capture/scanner, Oscar (ATM cards), SEI Trust System, Streamline and Vertex.
- Requires accurate processing of data/accounting entries and must be proficient in applications such as Word and Excel.
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