Vice President of Technology Operations
- Provide strategic and operational leadership across IT infrastructure, networking, telecom, clinical technology, and cybersecurity.
- Lead a team of 30+ professionals within a 54-person IT department, including three Directors (Infrastructure & Ops, Clinical Technology, and Information Security) and a Telecom Manager.
- Collaborate with recently acquired businesses to ensure seamless technology integration while maintaining strong stakeholder relationships and effective communication.
- Drive enterprise-wide standardization of PCs, networks, and hardware, with a focus on leveraging Cisco-based solutions.
- Oversee ITSM practices—incident, problem, and change management—to support business operations from 6:00 a.m. to 6:00 p.m. CST.
- Partner with InfoSec leadership and leverage tools like CrowdStrike to ensure robust data security and regulatory compliance.
- Identify and implement opportunities for automation and process improvement—enhancing efficiency without expanding the team or relying on external outsourcing.
- Develop leadership capability across Directors and Managers; promote accountability, career growth, and team engagement.
- Manage IT operating budgets and lead vendor relationships to ensure cost-effective, high-quality service delivery.
- Align IT initiatives with business goals in close collaboration with senior executives, particularly in support of M&A activities.
- Champion a people-first culture through transparent, empathetic, and results-driven leadership.
- Inspiring, team-oriented leader who cultivates talent and motivates through vision and support.
- Excellent interpersonal and communication skills, with the ability to build trust and collaborate effectively across all levels of the business.
- Background in multi-site, multi-state environments such as retail, franchising, hospitality, or consumer services (healthcare experience not preferred).
- Demonstrated success scaling IT operations in high-growth or private equity-backed organizations.
- Balances high-touch service expectations with scalable, cost-effective technology solutions.
- Both strategic and hands-on—supports Directors in leadership and empowers Managers to deliver execution.
- Emotionally intelligent, collaborative, and humble; avoids ego-driven decision-making.
- Comfortable navigating dynamic, fast-paced environments driven by growth, acquisitions, and ongoing transformation.
- Bachelor’s degree in Information Technology, Computer Science, or a related field required.
- 8+ years of progressive IT leadership experience spanning infrastructure, operations, and/or cybersecurity.
- At least 5 years in a structured or regulated setting, ideally in a distributed enterprise environment.
- Proven track record managing teams of 20+ across multiple locations or business units.
- In-depth knowledge of IT infrastructure, network administration, cloud platforms (Azure, AWS), and modern security practices.
- Hands-on experience with Cisco solutions, ITSM frameworks, and enterprise cloud technologies.
- Strong financial acumen with experience managing budgets and vendor contracts.
- Outstanding organizational, communication, and stakeholder management skills.
- Hybrid work schedule: Four days onsite per week (Monday and Thursday required; other two days flexible).
- Occasional travel may be required to support regional teams and acquisition activities.
- Office-based role in a collaborative, energetic environment that emphasizes performance, culture, and connection.
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