Assistant Front Office Manager

Job Description

Job Description

Description:

Job Title: Assistant Front Office Manager

Job Summary:

We are seeking a dedicated and organized Assistant Front Office Manager to support the daily operations of our front office team. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to manage multiple tasks efficiently. This role is essential in ensuring a positive experience for our guests and maintaining the high standards of our establishment.

Key Responsibilities:

- Assist the Front Office Manager in overseeing front office operations, including guest check-in and check-out processes.

- Provide exceptional customer service to guests, addressing inquiries and resolving issues promptly.

- Supervise front office staff, including training, scheduling, and performance management.

- Monitor and maintain the front office budget, ensuring efficient use of resources.

- Collaborate with other departments to enhance guest experiences and streamline operations.

- Ensure compliance with company policies and procedures, as well as health and safety regulations.

- Handle administrative tasks, including reporting and record-keeping.

Skills and Qualifications:

- Previous experience in a front office or hospitality management role preferred.

- Strong leadership and team management skills.

- Excellent verbal and written communication abilities.

- Proficient in hotel management software and Microsoft Office Suite.

- Strong problem-solving skills and attention to detail.

- Ability to work in a fast-paced environment and manage multiple priorities.

- Flexibility to work various shifts, including weekends and holidays.

We are an equal opportunity employer and welcome applications from all qualified individuals.

Education/Formal Training:

• High school diploma or equivalent required; experience in hospitality or related field preferred.

Experience:

• 2+ years of experience in front office or guest services in a hotel setting, with leadership experience preferred.

Knowledge/Skills:

• Strong knowledge of front office operations, including reservations, check-in/check-out procedures, and billing.
• Proficiency in property management systems (PMS) and Microsoft Office Suite.
• Excellent communication and interpersonal skills to interact effectively with guests, staff, and management.
• Proven leadership and team-building skills to train, motivate, and develop staff.
• Exceptional organizational and multitasking abilities in a fast-paced environment.
• Strong problem-solving and decision-making skills to handle guest and operational challenges.
• Flexibility to work various shifts, including evenings, weekends, and holidays.