Senior Assistant Collections
Summary Your role in our mission
Essential Job Functions
- Places outbound and receives inbound collection calls based on auto-dialer process to contact customers to assess status on outstanding loans.
- Documents system with overview notes of call on account in order to keep accurate records of account history.
- Handles company confidential data including customer account history in accordance with established policy and guidelines to ensure privacy of customer and client data.
- Initiates standardized system generated collection letters to deliver clear information to customers.
- Verifies and audits loan information to maintain quality record keeping.
- Adheres to client's specification in granting due date changes to ensure that clients needs are met.
- Facilitates customer payments through company identified systems to ensure that accounts are handled appropriately.
- Performs maintenance for customer address and other demographic information changes to keep information up to date.
- Resolves moderately complex customer disputes within pre-established guidelines.
Basic Qualifications
- High school diploma or G.E.D.
- Two or more years of credit collection experience
- Experience working with the Fair Debt Collection Practices Act
Other Qualifications
- Interpersonal skills to interact with customers and team members
- Communication skills
- Personal computer and business solutions software skills
- Basic negotiation skills to set up re-payment schedules
Work Environment
- Office environment
What we're looking for
What you should expect in this role
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