Broker Account Representative

BROKER ACCOUNT REPRESENTATIVE

Hybrid Role - Based in Austin, TX

POSITION OVERVIEW

Harbor Health is seeking a dynamic Broker Account Representative to drive adoption of our innovative Individual and Family Plans (IFP) in the Austin market. This role serves as the primary liaison between Harbor Health and external insurance brokers, requiring a motivated sales professional who can build strong partnerships and position our unique payvider model as the preferred healthcare solution for individuals and families.

POSITION DUTIES & RESPONSIBILITIES

Product Expertise & Broker Education

• Master Harbor Health's IFP payvider model including benefits, pricing, underwriting, network coverage, and competitive advantages
• Deliver training sessions and presentations to educate brokers on IFP products and member experience
• Develop compliant sales enablement materials that communicate Harbor Health's value proposition
• Serve as primary resource for brokers regarding product features, enrollment processes, and subsidy eligibility

Sales & Relationship Management

• Serve as a primary point of contact for inbound broker support, including answering the broker support phone line and managing the broker support email inbox
• Provide timely support to brokers on enrollment issues, member servicing needs, and post-enrollment questions
• Build strong relationships with brokers through responsiveness, reliability, and issue resolution
• Assist brokers with questions related to commissions, payments, and incentive programs
• Track broker interactions, inquiries, and resolutions in CRM systems

Market Strategy & Competitive Positioning

• Articulate Harbor Health's unique payvider model and competitive advantages in Austin's IFP market
• Equip brokers with strategies to overcome objections about our innovative approach
• Gather market intelligence and broker feedback on product performance and competitive landscape
• Communicate insights to internal teams to drive continuous improvement
• Monitor competitor IFP offerings and adjust strategies accordingly

Implementation & Compliance Support

• Guide brokers and members through enrollment and onboarding processes
• Ensure compliance with HIPAA, state insurance laws, ACA requirements, and marketplace regulations
• Collaborate with operations teams to resolve broker and member inquiries
• Maintain accurate CRM documentation of broker interactions and sales activities
• Support brokers during open enrollment and special enrollment periods

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

Required:

• 3-7 years in IFP health insurance sales, broker relations, or account management OR 2-5 years in quota-carrying B2B or channel sales with proven track record in IFP market
• Bilingual in English and Spanish (spoken and written)
• Direct experience with Individual and Family Plan products and ACA marketplace dynamics
• Strong understanding of IFP benefits, plan design, subsidy structures, and regulatory compliance
• Demonstrated success building productive broker relationships in the IFP space
• Excellent presentation skills with ability to explain complex healthcare concepts clearly
• Self-motivated with strong organizational abilities
• Proficiency in CRM systems and Google Suite
• Valid driver's license and ability to travel locally within Austin market

Preferred:

• Previous experience as successful IFP insurance broker or agent
• Healthcare startup or IFP product launch experience
• Knowledge of value-based care models or integrated delivery systems
• Active health insurance license or willingness to obtain
• Existing Austin IFP broker network
• Experience with ACA marketplace enrollment systems and subsidy calculations

WHAT WE OFFER

• Opportunity to build Harbor Health's IFP broker network
• Collaborative and dynamic work environment
• An organization passionate about transforming healthcare
• Competitive salary and benefits package
• Professional development and growth opportunities
• A transparent and unique culture