Vice President Of Operations

Vice President of Operations – East Region

Role Overview

We are seeking a Vice President of Operations – East Region to lead, scale, and optimize operational performance across a portfolio of brands and locations. This role is responsible for driving revenue growth, margin expansion, leadership development, and operational discipline across the region.

This is a hands-on executive role for a proven operator who thrives in accountability, data, and execution — someone who can balance people leadership with financial rigor.

Key Responsibilities

Operational Leadership

• Own regional P&L performance , including revenue growth, gross margin, EBITDA, and cash flow



• Lead and develop Regional GMs / Brand Leaders , ensuring strong accountability and performance standards



• Implement and enforce standardized operating rhythms, KPIs, and best practices across all locations



• Drive consistency in estimating accuracy, job execution, labor utilization, and cost controls

Performance Management

• Establish and lead monthly KPI reviews, quarterly business reviews, and 90-day improvement plans for underperforming brands



• Identify at-risk locations early and execute turnaround strategies



• Ensure operational excellence across service delivery, customer experience, and claim outcomes

People & Culture

• Build a results-oriented, ownership-driven culture



• Coach leaders on financial literacy, leadership presence, and execution



• Partner with HR and Talent teams on succession planning, leadership bench strength, and talent upgrades when required

Strategic Execution

• Support growth initiatives including new markets, acquisitions, integrations, and organizational scaling



• Partner closely with Sales, Finance, Estimating, and Centralized Support teams



• Execute company-wide initiatives while tailoring implementation to regional realities

What Success Looks Like

• Consistent revenue growth and margin improvement across the East Region



• Strong bench of accountable, financially literate GMs



• Clear operational cadence with minimal surprises



• Underperforming brands stabilized or exited decisively



• High-trust, high-performance leadership culture

Qualifications & Experience

• 10+ years of progressive operations leadership experience



• Multi-location, field-based services background strongly preferred
  (Restoration, mitigation, construction, home services, or similar)



• Demonstrated success owning P&L at scale



• Experience leading leaders (not just managing managers)



• Strong financial acumen: understands labor modeling, margins, forecasting, and cost drivers



• Comfortable with travel (30–50%)

Ideal Candidate Profile

• Operator mindset — executes, inspects, and follows through



• Comfortable making hard decisions with empathy and clarity



• Data-driven but people-focused



• Direct communicator with high standards



• Thrives in growth, change, and accountability

Why Join Us

• Opportunity to help shape the future of a growing, multi-brand platform



• High visibility and executive partnership



• Real ownership of outcomes — not a bureaucratic role



• Competitive compensation with performance-based incentives