Transformation & Technology Senior Associate
- Identify potential solutions for bottlenecks, limitations, and capacity constraints within processes and technologies
- Support the implementation of new technologies and processes via project management, support of team member training, and delivery of user-consumable documentation
- Collaborate with leaders of our service teams to assess viability of technology solutions and process change, testing them for fit/impact within existing service models
- Interface with service team leaders to monitor client “stories” associated with service teams to ensure our knowledge management system remains complete, relevant, and educational
- Collaborate with the People & Culture team in supporting service team training via our knowledge management system
- Experience (3-5 years) leading change management, technology roadmap creation, documentation and execution, and/or knowledge management within organizations
- Passion for change and technology as part of the FSG commitment to support our team finding their success
- Commitment to understanding, learning and asking the extra question(s) that allow for full understanding
- Be unafraid of open-ended challenges and capable of working backwards from output challenges to identify core process and input issues
- Be a team player with an enthusiastic work ethic
- Learn all we teach you quickly, comprehensively, and enthusiastically
- Be exceptional in your organizational and written communication skills
- Have an exacting attention to detail
- Be exemplary in prioritization and multi-tasking in a fast-paced environment
- Comprehensive benefits
- Base salary commensurate with experience and success: The annual base salary range for this position is $90,000 to $115,000
- Quarterly bonus that offers unlimited potential growth - 1/3 rd of our profits (no matter how much) are shared with our team in bonuses each quarter
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