IT Support Specialist

Job ID#: 37359

IT Support Specialist (Onsite)
Indefinite Contract, possible temp to hire
Hiring Now!  Needed ASAP
Onsite Position: Primary office in zip code 77004 – some local travel to sites in area

Pay range $25-28 hourly based on experience and qualifications

The IT Support Specialist provides technical, analytical, and administrative assistance to company employees as needed. The IT Support Specialist will also work in distributing workstations to new hires and help with hardware and software upgrades to existing employees as needed. The IT Support Specialist will troubleshoot, and problem solve IT related issues to help the company create and maintain an effective working environment.

Essential Functions

• Processes critical EOM functions on multiple servers
• Performs new PC deployments
• Performs server checks and minor administration of ERP applications on company servers
• Performs administration of critical cloud based services: PC backups, security software, etc.
• Installs software and repairs hardware as needed
• Resolves IT helpdesk tickets as needed
• Consults with managers and employees to determine hardware and software needs
• Trains employees on new software as needed
• Maintains system capabilities by testing computer components
• Documents processes
• Performs regular diagnostic tests

Competencies

• Able to provide technical support and resolve issues
• In-depth knowledge of software, hardware, and networks
• Able to identify IT needs and train users
• Proficient in IT helpdesk software
• Problem solving skills
• Ability to have effective and collaborative cross-functional interactions
• Required to analyze and interpret complex data

Education and Experience

• Bachelor’s degree in computer science, information technology, or similar preferred
• 2-5 years of experience as an IT Support Specialist required

Position Type and Expected Hours of Work

This is a full time contract position. Days and hours of work are Monday through Friday, 8:00am-5:00pm. The employee must work 40 hours each week to maintain full-time status. Occasional evening and weekend work may be required as job duties demand.

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