Branch Team Lead (Full Time)

Work Location Type: Onsite

Req Number 324179

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com  offers customers access to more than 14 million products, and  MonotaRO.com offers more than 24 million products. For more information, visit . 

Compensation:

This position is hourly, and the starting pay rate is $28/hour

Rewards and Benefits:

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).

For additional information and details regarding Grainger’s benefits, please click on the link below:

The rate of pay provided above is not a guarantee of compensation. The rate reflects the expected base pay for this role at the time of this posting based on the job grade for this position.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Branch Team Lead

About Grainger:

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Details:

The Branch Team Lead role helps lead the daily operations to ensure customer service and operational excellence. Help improve company projects and results with the branch teams. Create and promote an environment where team members are empowered and engaged to the success of the company. Work with members of branch leadership team. You will report to an Operations Manager or Branch Manager.

The range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include, and are not limited to: a candidate's experience, qualifications, geographical area, and internal equity of the team.

You Will:

• Provide customer service and direction regarding the daily activities of a team at the branch location
• Clarify direction for team members by projects, priorities and company strategy and provide continued feedback
• Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements
• Provide a creative customer experience and ensure customer retention and satisfaction
• Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations
• Monitor counter transactions to provide appropriate guidance to team members
• Facilitate team member onboarding and ongoing training
• Build work schedules to ensure productivity and staffing levels
• Assess processes for improvement opportunities using Continuous Improvement methodology. Suggests and implements changes to enhance defined processes and improve sales and service
• Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams
• May take and respond to emergency customer calls after hours

You Have:

• High school diploma or Bachelor's degree preferred
• Minimum 3 years customer service and sales experience
• 2+ years of management experience in a customer service environment
• Voice the vision of the branch to all employees
• Train people on processes, procedures, compliance and product knowledge
• Competence in the use of computers and software applications including SAP

Operate powered industrial equipment

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.