Bilingual Front Desk Clerk - Lead

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Pasadena Southmore - 1951 Southmore Ave. Pasadena, TX 77502

Bilingual Front Desk Clerk - Lead (Job Overview)

Schedule: Monday-Friday (8AM-5PM)

Welcome to Legacy Community Health, where your passion for healthcare and community well-being can truly make a difference. As a Bilingual Front Desk Team Lead, you are not just a team member; you are a vital part of our family, shaping the patient experience and fostering meaningful connections.

• Be the first friendly voice or face our patients encounter, setting a positive tone for their entire visit.
• Thrive in a supportive and collaborative environment where your contributions are celebrated.
• Engage in impactful work that directly benefits the health and well-being of our community.
• Take advantage of opportunities for personal growth and professional development.
• Join a mission-driven organization focused on enhancing community healthcare.

Key Responsibilities

• Answer and route incoming calls with professionalism and care.
• Perform client intake and notify appropriate staff of arrivals.
• Accurately enter patient information into databases.
• Follow appointment and cash handling procedures.
• Complete opening and closing procedures, and prepare daily deposits.
• Maintain a tidy and orderly clinic lobby.
• Participate in the Performance Improvement Program.
• Assist with staff training and development for a great patient experience.
• Monitor patient flow and communicate necessary staffing adjustments.
• Handle escalated customer service issues to ensure smooth patient flow.
• Support special projects and initiatives.
• Evaluate staff performance and provide constructive feedback.
• Facilitate communication between patients and providers regarding delays or issues.
• Review provider schedules for potential errors or discrepancies.
• Monitor office supply levels and manage orders as needed.
• Promote a professional, courteous environment for all.
• Work effectively as part of a team to meet departmental goals.
• Apply a team-based approach within the primary care medical home context.
• Attend required safety training programs.
• Operate equipment safely and maintain work area standards.
• Report safety concerns promptly.
• Follow Legacy’s exposure control plans and safety protocols.
• Perform other duties as assigned.

Minimum Qualifications

• High school graduate or equivalent required.
• Bilingual preferred.
• Pleasant, professional, and articulate phone voice.
• Ability to multi-task and handle many incoming calls or patients at once.
• Efficient and accurate data-entry skills.
• Computer literacy and multi-line phone or switchboard experience.
• If no experience, the prospective receptionist must be able to learn it quickly.
• Basic knowledge such as basic math, alphabetical or numerical filing may also be required.
• Must be able to manage multiple deadline and decision making responsibilities.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.