Service Parts Associate - Level I

Job Title: Service Parts Associate / Level I

Type: Temporary

Work Model: Onsite

Schedule: Standard business hours

Position Summary

The Service Parts Associate Level I supports distribution customers, technicians, and internal parts personnel in securing necessary parts and supplies. This role operates under moderate or direct supervision and involves customer service, parts processing, and warehouse support.

Key Responsibilities

• Assist customers, technicians, and parts personnel with parts and supply requests

• Perform customer parts counter duties including answering calls, assisting walk-in customers, and processing transactions (cash, check, credit card)

• Maintain positive relationships with internal and external customers and escalate issues when necessary

• Utilize systems, catalogs, and other resources to identify and procure parts efficiently

• Support sourcing and locating parts or alternatives when needed

• Maintain cleanliness and organization in the parts counter and warehouse areas

• Assist with shipping, receiving, inventory management, stock control, and other warehouse activities

• Identify opportunities to upsell supporting products and services

• Follow all Health, Safety, and Environmental (HSE) policies and use appropriate PPE

Qualifications & Skills

Education

• High school diploma or equivalent

Experience

• Some relevant work experience or intermediate knowledge obtained through education, training, or on-the-job experience

• Warehouse or parts experience preferred

Technical Skills

• Proficiency in Microsoft applications

• Ability to generate reports and use computer systems

Core Competencies

• Order processing and order life cycle systems knowledge

• Effective communication

• Customer service and relationship management

• Inventory control and warehouse operations

• Accountability and action-oriented work style

• Ability to optimize work processes and support continuous improvement