Customer Relations Specialist II

Description

Position at Sumitomo Electric Wiring Systems, Inc.

We are seeking a detail-oriented and proactive Customer Relations Specialist to join our dynamic automotive team. This role is pivotal in ensuring the seamless flow of materials and Finished Goods from manufacturing facilities to our customers, supporting production schedules, and maintaining optimal inventory levels.

Job Duties and Responsibilities:

Process Optimization: Collaborate with cross-functional teams to identify and implement process improvements and cost saving initiatives.

Data Analysis & Reporting: Analyze and interpret supply chain data to identify trends, opportunities, and challenges. Develop and maintain reports, dashboards, and metrics to measure supply chain performance.

Conduct root cause analysis and utilize historical data, market trends, and statistical models to forecast demand accurately for future model years and upcoming new build events.

Responds to and provides solutions for customer complaints through the creation of 8D, STR or customer specific corrective action reports.

Performance Monitoring: • Track key performance indicators (KPIs) and report on supply chain performance • Identify and evaluate opportunities for supply chain optimization, including transportation, inventory, and warehouse management. • Following up with customers to ensure their satisfaction.

Stay up to date with industry trends and advancements in supply chain management.

Analyze and interpret customer scorecards to evaluate supply chain performance, identify trends, and highlight areas for improvement.

Program Management activities related to internal/external costs, production problems, delivery & performance ratings, MMOG activities and corrective action requests.

Qualifications:

Education: Bachelor’s degree with concentration on Supply Chain Management or similar study preferred.

Work Experience: 3 - 5 years minimum experience in production and/or material planning and warehouse operations.

Skills/Certifications: English fluency required.

Business Spanish reading, typing, and speaking proficiency required.

Proficient Microsoft Applications (Excel, Access, power point, word) skills required.

Strong mathematical skills required.

Excellent oral and written communication skills required.

Must be able to perform in a stressful environment.

Sequential manufacturing / scheduling / international business / import experience preferred.

FORD system, FCA esupplierconnect portal experience preferred.

Others: Knowledge of the effective manufacture and distribution of finished goods, primarily in the automotive industry.

About Sumitomo Electric Wiring Systems, Inc.

Sumitomo Electric Wiring Systems, Inc. (SEWS) is part of the Sumitomo family of companies, a 400 year old brand with a reputation for quality and reliability. With the support of facilities throughout North America, SEWS has been delivering innovative solutions to automakers for over 30 years, and is a leading supplier of electrical distribution systems, components and electronics. SEWS is committed to technical development worldwide and with a global network of resources, is able to deliver a truly competitive advantage to each of our customers. Our associates are what drive Sumitomo’s continued growth, which is why we proudly offer a competitive salary and comprehensive benefits package, including Medical, Dental, Vision, Disability, Life, 401(k) with match, tuition benefits, paid holidays and vacation.

To learn more about us, please visit www.sewsus.com.

Follow Us on LinkedIn: https://www.linkedin.com/company/sumitomo-electric-wiring-systems

About the Sumitomo Electric Group

Since the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables. With more than 350 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials. We are a Fortune Global 500 company.

To learn more about Sumitomo Electric Group, please visit http://global-sei.com.

Follow Us on LinkedIn: http://www.linkedin.com/company/sumitomo-electric

**Interested Candidates Should Submit Cover Letter and Salary History When Applying. ** An Equal Opportunity Employer M/F/D/V