Care Management Associate
- Receive, enter and process customer orders
- Process scrap orders
- Disposition and distribution of denied warranties and customer approved orders
- Daily log updates
- Production reporting
- Assist with training as needed
- Identify, assist, and troubleshoot with technicians, management and customers with order investigations as needed
- FDX Shipping
- Sort and distribute incoming product
- Ship confirmation of orders
- Assist with denied warranties as needed
- Practice 5S and safety
- Take appropriate corrective action for continuous quality improvement and customer satisfaction
- Able to react to change effectively and handle other tasks as assigned, including working other shifts as needed
- Repetitive motion
- Must be able to lift up to 30 pounds
- High School or GED diploma required
- Experience in shipping and receiving required (prefer experience in manufacturing)
- Basic math skill and computer skills required
- Excellent 10 key and typing skills
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