Cloud Support Services Sales Leader

Job Summary

The ISS Cloud Services Sales Leader for NORAM is responsible for spearheading the sales revenue growth of ISS cloud offerings across the NORAM region. This role serves as the business leader for US Cloud relationships, focusing on expanding the ISS services portfolio and ensuring the delivery of Microsoft premium support. The position demands a strategic mindset, strong sales acumen, and the ability to generate meaningful customer journeys that drive innovation, savings, and increased productivity for clients and partners. 

Role & Responsibilities

• Drive ISS cloud services sales revenue growth throughout the region, meeting and exceeding NORAM established revenue targets. 

• Manage and strengthen US Cloud customer and partner relationships to foster long-term business growth and increase lead generation for ISS services. 

• Develop and execute strategies for expanding the ISS service portfolio, identifying new opportunities and aligning offerings with market needs. 

• Oversee the delivery and promotion of Microsoft premium support services as a key differentiator for ISS solutions, while building a business case for alternative Support providers. 

• Collaborate with internal teams to create innovative customer journeys that enhance satisfaction, generate savings, and boost productivity. 

• Monitor market trends, competitor activities, and customer feedback to inform strategic decisions and maintain a competitive edge. 

Ability to travel up to 30%

Success Criteria

• Achieve sales revenue growth targets for ISS cloud services in NORAM. 

• Demonstrable impact on customer and partner outcomes, including measurable savings and productivity improvements. 

• Enhanced engagement and satisfaction scores from customers utilizing Microsoft premium support. 

• Generation of new leads and successful conversion rates for ISS services. 

Organizational Alignment

• This position has a matrix based reporting structure, reporting directly to the Regional Services Leader day to day, with dotted line reporting to Regional Sales Leader.

• The role requires consistent and close collaboration with sales, marketing, and service delivery teams.

• Initially the role will be an individual contributor, building an organization over time. One the financial justification warrants, the ISS Lead will manage a team of ISS staff.

What we offer

• Generous pay with bonus structure
• Independent environment without a lot of red tape where you are empowered to make decisions
• Substantial benefits package that includes:

• Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions
• Additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness
• 401k program with employer matching 50% up to the first 10% of employee’s contributions
• Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice
• Access to EAP and concierge services
• Pre-paid legal at no cost
• Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
• Employee stock purchase plan
• Learning and development opportunities galore
• Tuition reimbursement
• And much more!
• Specific to Milwaukee-based office employees: company-paid parking

• Winning culture, inclusive environment, and friendly people all over the world
• A remote-friendly organization, with colleagues working remotely either part or full-time

As a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.